Wellness Store Supervisor: Lead, Coach & Delight Customers

China-Britain Business Council; Glasgow; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

24/7 Virtual GP

Annual health testing kit

Life assurance (2x salary)

£50 colleague product allowance

25% colleague discount

Cashback discounts

Wellhub membership

Cycle to Work scheme

Job summary

Holland & Barrett is seeking a Supervisor to lead a store team and deliver an exceptional customer experience. You will support the Store Manager, motivate colleagues, and ensure product knowledge supports wellness journeys.

Classic retail pace requires confidence, communication, and a proactive approach to sales and operations. You will complete the Qualified to Advise training to provide trusted health and wellness guidance to customers, fostering an inclusive environment for staff and

Qualifications

• Experience in retail or customer service, with the confidence to lead and inspire others.

Responsibilities

• Lead by example, supporting the Store Manager to deliver exceptional customer experiences and achieve store goals.
• Coach, motivate and develop colleagues, helping them build confidence, product knowledge and deliver their best every day.
• Complete our Qualified to Advise training to provide trusted health and wellness guidance to customers.
• Drive sales, stock availability, visual merchandising and operational excellence across the store.
• Support commercial performance through effective planning, cost control, compliance and safe working practices.
• Create a positive, inclusive environment where colleagues feel supported and customers enjoy every visit.

Skills

Leadership

Retail experience

Customer service

Communication

Job description

Holland & Barrett is seeking a Supervisor to lead a store team and deliver an exceptional customer experience. You will support the Store Manager, motivate colleagues, and ensure product knowledge supports wellness journeys.

Classic retail pace requires confidence, communication, and a proactive approach to sales and operations. You will complete the Qualified to Advise training to provide trusted health and wellness guidance to customers, fostering an inclusive environment for staff and