Wellness & Spa Reception Lead – Luxury Hospitality

Nobu Hotel London Portman Square; Greater London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Refer a Friend Scheme

Hotel-wide social events

Discounted overnight stays

Discounted Pilates classes

Opportunity to progress within Nobu

Learning and development programs

Wellness volunteering initiatives

Up to 33 holiday days

Life Assurance Scheme

Cycle to Work Scheme

Discounts on all food and beverage

Free meals while on duty

Job summary

Nobu Hotel London Portman Square is seeking a Wellness Supervisor to oversee the day-to-day reception operations of our spa, gym, Nobu Pilates studios and wellness facilities. This leadership role combines operational precision with a passion for wellbeing, driving service excellence and revenue growth in one of London’s premier luxury hotels.

You will lead the wellness team, manage rotas, performance reviews and recruitment in collaboration with HR.

Qualifications

• Proven leadership experience in wellness or luxury hospitality.

Responsibilities

• Lead and develop the wellness team, fostering a motivated and high-performing culture.
• Manage departmental operations, including rotas, annual leave and compliance.
• Conduct performance reviews, appraisals and ongoing staff training.
• Oversee recruitment, onboarding and team development in collaboration with HR.
• Ensure wellness brand standards and SOPs are implemented and maintained.
• Manage stock control, ordering and financial processes including banking and reconciliations.
• Coordinate wellness events, brand activations and VIP experiences.
• Monitor spa, gym and Nobu Pilates equipment, ensuring timely maintenance and reporting.
• Handle guest complaints and special requests with professionalism and care.
• Drive retail operations and revenue through product knowledge and upselling.
• Oversee booking systems (Mindbody, Opera) to optimise scheduling and guest experience.
• Provide regular performance reports and updates to senior leadership.
• Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro in every interaction

Skills

Leadership

Staff management

Guest service

Communication

Staff training

Wellness hospitality

Tools

Mindbody

Opera

Job description

Nobu Hotel London Portman Square is seeking a Wellness Supervisor to oversee the day-to-day reception operations of our spa, gym, Nobu Pilates studios and wellness facilities. This leadership role combines operational precision with a passion for wellbeing, driving service excellence and revenue growth in one of London’s premier luxury hotels.

You will lead the wellness team, manage rotas, performance reviews and recruitment in collaboration with HR.