Wellness and Fitness Reception Supervisor

Nobu Hotel London Portman Square; Greater London; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

£1000 Refer a Friend Scheme

Two hotel-wide social events each year

Discounted overnight stays across Nobu

Discounted Pilates classes and wellnss

Progression within Nobu portfolio

Learning and development programs

Wellness volunteering initiatives

Holiday days up to 33

Life Assurance Scheme

Cycle to Work Scheme

F&B discounts

Free meals on duty

Job summary

Nobu Hospitality in London seeks a Wellness Supervisor to oversee day-to-day reception operations across our spa, gym, Nobu Pilates, and wellness facilities. This leadership role combines operational precision with a passion for wellbeing to drive service excellence and revenue growth in a luxury hotel setting.

You will lead a wellness team, manage schedules and compliance, conduct performance reviews, and collaborate with HR on recruitment and development.

Qualifications

• Proven leadership in wellness or luxury hospitality.
• Strong operational and commercial acumen.
• Passion for health and wellbeing.

Responsibilities

• Lead and develop the wellness team, fostering motivation and high performance.
• Manage departmental operations including rotas and annual leave.
• Conduct performance reviews, appraisals and staff training.
• Oversee recruitment, onboarding and team development with HR.
• Ensure wellness brand standards and SOPs are implemented.
• Oversee stock, ordering and financial processes including banking and reconciliations.
• Coordinate wellness events, activations and VIP experiences.
• Monitor equipment and arrange timely maintenance and reporting.
• Drive retail operations and revenue through product knowledge and upselling.

Job description

As Wellness Supervisor, you will oversee the day-to-day reception operations of our spa, gym, Nobu Pilates studios and wellness facilities, ensuring every guest enjoys a seamless and memorable journey. This is a leadership role that combines operational precision with a passion for wellbeing, driving service excellence, innovation and revenue growth in one of London’s most popular luxury lifestyle hotels.

You will:

• Lead and develop the wellness team, fostering a motivated and high-performing culture
• Manage departmental operations, including rotas, annual leave and compliance
• Conduct performance reviews, appraisals and ongoing staff training
• Oversee recruitment, onboarding and team development in collaboration with HR
• Ensure wellness brand standards and SOPs are implemented and maintained
• Manage stock control, ordering and financial processes including banking and reconciliations
• Coordinate wellness events, brand activations and VIP experiences
• Monitor spa, gym and Nobu Pilates equipment, ensuring timely maintenance and reporting
• Handle guest complaints and special requests with professionalism and care
• Drive retail operations and revenue through product knowledge and upselling
• Oversee booking systems (Mindbody, Opera) to optimise scheduling and guest experience
• Provide regular performance reports and updates to senior leadership
• Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro in every interaction

What We’re Looking For:

You bring proven leadership experience in wellness or luxury hospitality, with strong operational and commercial acumen. You are passionate about health and wellbeing, thrive in a fast-paced environment and have the ability to inspire and lead a team. With exceptional communication skills and a guest-centric mindset, you will elevate Nobu’s wellness offering to new heights.

Benefits of Joining Our Team:

• £1000 Refer a Friend Scheme
• Two hotel-wide social events each year including our Employee Awards Night
• Discounted overnight stays across Nobu properties worldwide
• Discounted Pilates classes and wellness treatments
• Opportunities to progress within our hotel and the wider Nobu portfolio
• Innovative learning and development programs
• Exciting wellness and volunteering initiatives
• Up to 33 holiday days through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts on all food and beverage
• Free meals while on duty