Wellness and Fitness Reception Supervisor

Iconic; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

£1000 Refer a Friend Scheme

Two hotel-wide social events each year

Discounted overnight stays across Nobu

Discounted Pilates classes and other,w

Opportunities to progress within hotel

Learning and development programs

Wellness volunteering initiatives

Up to 33 holiday days through length =

Job summary

Iconic in London is seeking a Wellness Supervisor to lead our spa, gym, Nobu Pilates studios and wellness facilities. You will drive service excellence, revenue growth and guest satisfaction across a luxury hospitality setting.

You will manage and develop the wellness team, oversee operations, recruit and onboard staff with HR, and ensure brand standards are consistently met. The role requires a guest-centric mindset and strong communication in a fast-paced environment.

Qualifications

• Proven leadership experience in wellness or luxury hospitality.
• Strong operational and commercial acumen.
• Guest-centric mindset with exceptional communication skills.

Responsibilities

• Lead and develop the wellness team to drive service excellence.
• Oversee departmental operations, rotas, annual leave and compliance.
• Conduct performance reviews, appraisals and ongoing staff training.
• Collaborate with HR for recruitment and onboarding.
• Ensure wellness brand standards and SOPs are implemented.
• Manage stock control, ordering and financial processes including banking.
• Coordinate wellness events, brand activations and VIP experiences.
• Monitor equipment and report timely maintenance.
• Handle guest complaints and special requests with professionalism.
• Drive retail operations and revenue through product knowledge and upselling.
• Oversee booking systems to optimise scheduling and guest experience.
• Provide regular performance reports to senior leadership.

Skills

Leadership

Wellness hospitality

Operational acumen

Commercial awareness

Communication

Tools

Mindbody

Opera

Job description

As Wellness Supervisor, you will oversee the day-to-day reception operations of our spa, gym, Nobu Pilates studios and wellness facilities, ensuring every guest enjoys a seamless and memorable journey. This is a leadership role that combines operational precision with a passion for wellbeing, driving service excellence, innovation and revenue growth in one of London’s most popular luxury lifestyle hotels.

You will:

• Lead and develop the wellness team, fostering a motivated and high-performing culture
• Manage departmental operations, including rotas, annual leave and compliance
• Conduct performance reviews, appraisals and ongoing staff training
• Oversee recruitment, onboarding and team development in collaboration with HR
• Ensure wellness brand standards and SOPs are implemented and maintained
• Manage stock control, ordering and financial processes including banking and reconciliations
• Coordinate wellness events, brand activations and VIP experiences
• Monitor spa, gym and Nobu Pilates equipment, ensuring timely maintenance and reporting
• Handle guest complaints and special requests with professionalism and care
• Drive retail operations and revenue through product knowledge and upselling
• Oversee booking systems (Mindbody, Opera) to optimise scheduling and guest experience
• Provide regular performance reports and updates to senior leadership
• Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro in every interaction

What We’re Looking For:

You bring proven leadership experience in wellness or luxury hospitality, with strong operational and commercial acumen. You are passionate about health and wellbeing, thrive in a fast-paced environment and have the ability to inspire and lead a team. With exceptional communication skills and a guest-centric mindset, you will elevate Nobu’s wellness offering to new heights.

Benefits of Joining Our Team:

• £1000 Refer a Friend Scheme
• Two hotel-wide social events each year including our Employee Awards Night
• Discounted overnight stays across Nobu properties worldwide
• Discounted Pilates classes and wellness treatments
• Opportunities to progress within our hotel and the wider Nobu portfolio
• Innovative learning and development programs
• Exciting wellness and volunteering initiatives
• Up to 33 holiday days through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts on all food and beverage
• Free meals while on duty