Wellness Retail Advisor — Customer Expert

Holland & Barrett; Newton Aycliffe; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

28 days' holiday

Holiday purchase scheme

24/7 Virtual GP access

Annual health testing kit

Employee Assistance Programme

Workplace pension

Life assurance (2x salary)

Product allowance

25% colleague discount

Cashback and retailer discounts

Free Wellhub membership

Cycle to Work scheme

Job summary

Holland & Barrett in Newton Aycliffe is seeking a friendly Retail Assistant to welcome customers, understand their wellness goals and guide them to suitable products. You will maintain displays, support promotions and work closely with the team to deliver a positive shopping experience.

The role emphasizes strong communication, a proactive approach to learning about health and wellbeing, and hands-on use of store tech. Training will be provided to build product knowledge and trusted guidance.

Qualifications

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.

Responsibilities

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.

Skills

Customer service

Communication

Teamwork

Wellness interest

Job description

Holland & Barrett in Newton Aycliffe is seeking a friendly Retail Assistant to welcome customers, understand their wellness goals and guide them to suitable products. You will maintain displays, support promotions and work closely with the team to deliver a positive shopping experience.

The role emphasizes strong communication, a proactive approach to learning about health and wellbeing, and hands-on use of store tech. Training will be provided to build product knowledge and trusted guidance.