Wellness Retail Associate – Customer Experience Expert

Holland & Barrett; Borough of Runnymede; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

28 days’ holiday

Holiday purchase scheme

24/7 Virtual GP access

Annual health testing kit

Employee Assistance Programme

Pension

Life assurance

Colleague product allowance

Colleague discount

Retail discounts

Wellhub membership

Cycle to Work

Job summary

Holland & Barrett in the United Kingdom is seeking a Retail Assistant to warmly welcome customers, help them find the right health and wellness products, and deliver outstanding service in-store.

You will work with a team to maintain stock, merchandise displays, support promotions, and use a consultative approach to understand customer needs and guide online or in-store purchases. Training will build product knowledge and confidence.

Qualifications

• Strong interest in health and wellness and a genuine passion for helping people.
• Excellent communication and interpersonal skills with a friendly, approachable style.
• Ability to work effectively in a busy retail environment and stay organised.

Responsibilities

• Welcoming customers and helping them find the right products for their wellness goals.
• Recommending products with confidence while delivering outstanding customer service.
• Keeping shelves stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and excellent operational standards.
• Working with your team to achieve store goals and create a positive shopping experience.
• Using a consultative approach to understand customers' needs and advise on in-store or online options.
• Completing our training to build product knowledge and provide trusted guidance.

Skills

Customer service

Product knowledge

Communication

Team player

Curiosity

Organised

Tech savvy

Job description

Holland & Barrett in the United Kingdom is seeking a Retail Assistant to warmly welcome customers, help them find the right health and wellness products, and deliver outstanding service in-store.

You will work with a team to maintain stock, merchandise displays, support promotions, and use a consultative approach to understand customer needs and guide online or in-store purchases. Training will build product knowledge and confidence.