Wellness Front Desk & Guest Experience (Flexible)

Bannatyne Group; Bury St Edmunds; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free gym membership

28 days annual leave increases withTen

Complimentary lunch or breakfast

Discounted spa treatments 30%

Discounted spa goods 20% ELEMIS

Discounted meals and beverages 50%

Career & Personal Development training

Mental health and wellbeing support

Length of Service Awards

Staff awards and bonuses

Discounted entertainment and shopping

Job summary

Bannatyne is seeking a Front of House Assistant to warmly welcome guests, manage reception, answer inquiries, handle bookings, and prepare beverages where needed. You will play a key role in creating a calm, professional atmosphere and ensuring smooth day-to-day operations across spa and cafe areas.

The role emphasizes excellent customer service, strong organisational skills, flexibility to work early mornings, evenings, weekends, and holidays, and teamwork with spa therapists and staff.

Qualifications

• Strong interpersonal and communication skills with a customer-focused attitude.
• Genuine passion for health, wellness and guest service.
• Excellent organisational skills and multitasking abilities.
• Ability to establish rapport, build trust and credibility with guests.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for smooth scheduling.
• Answer guest inquiries about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with promoting spa services, offers and retail products.
• Keep the reception area clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and staff to ensure seamless service delivery.
• Log visitors correctly including contractors and guest passes.
• Undertake required training for the role.

Skills

Interpersonal skills

Customer service

Organisational skills

Communication

Reception experience

Booking systems

Basic computer skills

Flexible hours

Tools

Booking systems

Computer basics

Job description

Bannatyne is seeking a Front of House Assistant to warmly welcome guests, manage reception, answer inquiries, handle bookings, and prepare beverages where needed. You will play a key role in creating a calm, professional atmosphere and ensuring smooth day-to-day operations across spa and cafe areas.

The role emphasizes excellent customer service, strong organisational skills, flexibility to work early mornings, evenings, weekends, and holidays, and teamwork with spa therapists and staff.