Front of House Assistant

Bannatyne; Bury St Edmunds; On-site; GBP 11,000 - 12,000; Part time

Benefits offered by this job

Complimentary meals

Flexible schedule

28 days annual leave

Free gym membership

Guest gym membership after 2 years

Spa discounts 30%

Spa products 20%

Food & drinks 50% off

Training & development

Mental health support

Length of service awards

Staff awards and bonuses

Discounted entertainment

Job summary

Bannatyne in Bury St Edmunds is seeking a Front of House Assistant to warmly welcome guests, manage the reception, bookings, and payments, and ensure a smooth, inviting first impression in our wellness-focused venue.

This part-time role covers 16 hours per week with a flexible schedule and a generous set of staff perks including gym access, meals, discounts, and development opportunities.

Qualifications

• Customer-focused attitude with strong interpersonal skills.
• Passion for health and wellness.
• Excellent organisational and multitasking abilities.
• Ability to build rapport and credibility.
• Flexible hours including weekends and holidays.

Responsibilities

• Greet guests warmly and professionally.
• Handle emails, calls, and in-person queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments.
• Provide information on spa services and products.
• Process payments and run the reception area.
• Promote spa services and retail products.
• Keep reception area clean and welcoming.
• Coordinate with spa therapists and staff.
• Log visitors and contractor passes.
• Complete relevant training for the role.

Skills

Interpersonal skills

Customer service

Organisational

Multitasking

Communication

Tools

Booking systems

Basic computer skills

Job description

Job Title : Front of House Assistant
Hours : 16 per week
Rate of Pay : £12.71 per hour
Location : Bury St Edmunds

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests

Our Perks

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

What we are looking for

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.

Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.