Wellness Café Team Member

Virgin Active & KAUAI; Sheffield; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

33 days annual leave

Pension fund

50% discount on Kauai meals while on;d

Complimentary Virgin Active membership

Job summary

Virgin Active & Kauai is seeking a Team Member for a zero-hours position at Kauai venues in the UK. You will deliver warm service, prepare fresh food and drinks, handle orders and payments, and maintain high hygiene standards while supporting team training and brand standards.

You’ll work early mornings, evenings, weekends and bank holidays, with opportunities to grow within a premium wellness environment offering member-focused experiences.

Qualifications

• Previous experience in customer service, hospitality or food service.
• Food Safety Level 2 qualification (or willingness to obtain).
• Food Allergy and Intolerance Training.
• Passion for delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to food safety and hygiene.
• Ability to work efficiently in a fast-paced environment.
• A proactive, positive and reliable approach to work.
• Flexible to work early mornings, evenings, weekends and bank holidays.

Responsibilities

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process customer orders and payments accurately using POS systems.
• Maintain excellent knowledge of menu items, promotions, allergens and nutritional information.
• Recommend products and provide an exceptional customer experience through confident service.
• Ensure food safety, hygiene and cleanliness standards are maintained at all times.
• Complete opening, closing, preparation and temperature check procedures accurately.
• Follow allergen procedures and prevent cross-contamination throughout food preparation.
• Monitor stock levels and communicate replenishment requirements.
• Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
• Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
• Support the training of new team members and contribute to maintaining Virgin Active brand standards.

Skills

Customer service

Communication

Attention to detail

Flexible working

Education

Food Safety Level 2 qualification

Job description

Virgin Active & Kauai is seeking a Team Member for a zero-hours position at Kauai venues in the UK. You will deliver warm service, prepare fresh food and drinks, handle orders and payments, and maintain high hygiene standards while supporting team training and brand standards.

You’ll work early mornings, evenings, weekends and bank holidays, with opportunities to grow within a premium wellness environment offering member-focused experiences.