Wellbeing Reservations Specialist

Champneys Head Office; Ashby-de-la-Zouch; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Wellbeing incentives

Spa day after probation

Discounted stays

Product discounts

Free parking

Job summary

Champneys Head Office in the UK is seeking a Reservations Consultant to join our fast-paced contact centre. You will handle guest reservations and inquiries, delivering high-standard customer service and supporting guests on their wellness journey.

Experience in reservations or call centres is advantageous; Resort Suite PMS familiarity is a plus. Shifts from 8:00 to 21:00 with varying times; benefits include free parking, spa day after probation, and employee discounts.

Qualifications

• Experience in reservations or contact centre is essential.
• Patient and energetic with a proactive approach.

Responsibilities

• Assist guests with reservations and requirements.
• Provide high-standard customer service in a fast-paced contact centre.

Skills

Customer service

Call centre experience

Communication skills

Self-motivation

Team player

Tools

ResortSuite PMS

Job description

Champneys Head Office in the UK is seeking a Reservations Consultant to join our fast-paced contact centre. You will handle guest reservations and inquiries, delivering high-standard customer service and supporting guests on their wellness journey.

Experience in reservations or call centres is advantageous; Resort Suite PMS familiarity is a plus. Shifts from 8:00 to 21:00 with varying times; benefits include free parking, spa day after probation, and employee discounts.