Reservations Consultant

Champneys Head Office; Ashby-de-la-Zouch; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Wellbeing incentives

Spa day after probation

Discounted stays

Product discounts

Free parking

Job summary

Champneys Head Office in the UK is seeking a Reservations Consultant to join our fast-paced contact centre. You will handle guest reservations and inquiries, delivering high-standard customer service and supporting guests on their wellness journey.

Experience in reservations or call centres is advantageous; Resort Suite PMS familiarity is a plus. Shifts from 8:00 to 21:00 with varying times; benefits include free parking, spa day after probation, and employee discounts.

Qualifications

• Experience in reservations or contact centre is essential.
• Patient and energetic with a proactive approach.

Responsibilities

• Assist guests with reservations and requirements.
• Provide high-standard customer service in a fast-paced contact centre.

Skills

Customer service

Call centre experience

Communication skills

Self-motivation

Team player

Tools

ResortSuite PMS

Job description

We know more often than not the guest experience starts in our call centre. When we receive calls or emails we know we have a guest that wants to embark on a journey of wellness and wellbeing and wants to experience one of our many offerings across our diverse portfolio.

This team environment is incredibly quick paced, lively, action packed and full of energy.

As a Reservations Consultant with us, you will be highly motivated and passionate about securing the requested guest experience. You will be; self-driven, highly motivated, engaged in our product and have a flair for customer service. You will work to the highest standard, and will assist our guests with any needs and requirements.

This is a fantastic opportunity to join our high energy contact centre team who pride themselves on delivering a fantastic guest experience in a friendly and engaging way. We use Resort Suite as our PMS, experience with this will be advantageous. Due to the nature and the pace of this role the ideal candidate will have previous experience within not just reservations but in contact / call centre.

Hours of operation are between 8.00am and 9.00pm shifts may vary between these hours.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].

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