Welfare Rights Advisor - Tenancy Support & Benefits

New Gorbals Housing Association Ltd; Glasgow; Hybrid; GBP 43,000 - 47,000; Full time

Job summary

New Gorbals Housing Association Ltd is seeking an experienced Welfare Rights Officer to join the Housing Services team in Glasgow. You will provide specialist welfare rights advice, support with benefit applications and appeals, and manage a complex caseload using AdvicePro.

The role involves delivering services from the office, tenants’ homes and community settings, working with partners such as DWP and Glasgow City Council to sustain tenancies and improve financial outcomes.

Qualifications

• Experience delivering welfare rights advice or a comparable advice service.
• A sound understanding of welfare benefits legislation and its practical application.
• Experience supporting vulnerable individuals and households with complex needs.
• The ability to manage a demanding caseload while working independently.
• Excellent communication, advocacy and interpersonal skills.
• Strong organisational and IT skills.
• A commitment to continuous improvement and excellent customer service.
• Degree-level education or significant relevant experience in a similar role.

Responsibilities

• Provide specialist welfare rights advice covering benefits administered by the Department for Work and Pensions and Social Security Scotland.
• Support clients with benefit applications, challenges, mandatory reconsiderations and appeals.
• Manage a varied and complex caseload through the AdvicePro case management system.
• Deliver services from our office, within tenants’ homes and throughout the community.
• Work closely with Housing Services colleagues to support tenancy sustainment and prevent tenancy failure.
• Develop strong partnerships with organisations such as Glasgow City Council, DWP, Social Security Scotland and other support agencies.
• Collect, analyse and report performance information to demonstrate outcomes and service impact.
• Contribute to service improvement initiatives that place tenants and communities at the centre of everything we do.

Skills

Welfare rights advice

Advocacy

Communication

Interpersonal skills

IT skills

Organisational skills

Education

Degree-level education or equivalent experience

Tools

AdvicePro

Job description

New Gorbals Housing Association Ltd is seeking an experienced Welfare Rights Officer to join the Housing Services team in Glasgow. You will provide specialist welfare rights advice, support with benefit applications and appeals, and manage a complex caseload using AdvicePro.

The role involves delivering services from the office, tenants’ homes and community settings, working with partners such as DWP and Glasgow City Council to sustain tenancies and improve financial outcomes.