Welfare & Benefits Specialist (Hybrid) - Tenancy Support

The Guinness Partnership; Oldham; Hybrid; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

DBS check paid by employer

Zusammenfassung

The Guinness Partnership in Oldham is seeking a Customer Support Officer to help residents sustain tenancies and maximise income. This full-time, permanent role offers a 35-hour week with a hybrid working arrangement.

You will provide tailored tenancy support, advise on benefits, manage finances, and collaborate with internal teams, local authorities and support agencies to improve resident wellbeing and independence.

Qualifikationen

• Proven experience of working closely with residents in the housing sector.
• Proven knowledge of current welfare and housing benefits.
• Experience and success of cross agency working to deliver positive results.
• Proven ability to communicate complex information to colleagues and residents.
• Proven ability to advocate on behalf of the company and/or residents when dealing with local authorities.
• Good administration skills.
• Good oral and written communications.
• Demonstrates the Guinness Behaviours.

Aufgaben

• Provide tailored tenancy sustainment support to residents.
• Help residents maximise income, access benefits, and manage finances to sustain tenancies.
• Collaborate with internal teams, local authorities and support agencies.
• Promote independence and improve resident wellbeing.

Kenntnisse

Residential support

Benefits knowledge

Cross-agency work

Communication skills

Advocacy

Administration

Oral & written communication

MS Office

Guinness Behaviours

Tools

Microsoft Office

Jobbeschreibung

The Guinness Partnership in Oldham is seeking a Customer Support Officer to help residents sustain tenancies and maximise income. This full-time, permanent role offers a 35-hour week with a hybrid working arrangement.

You will provide tailored tenancy support, advise on benefits, manage finances, and collaborate with internal teams, local authorities and support agencies to improve resident wellbeing and independence.