Welfare Rights Adviser — Hybrid (32hrs/4 days)

Scvo; Glasgow; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Cycle to work scheme

Blended working

Personal development

Job summary

Glasgow North West Citizens Advice Bureau is seeking a Welfare Rights Adviser to provide high‑quality guidance on welfare benefits and debt, improving clients’ income and access to entitlements. The role involves face‑to‑face, outreach and digital channels, with flexible deployment across services.

Successful candidates will have strong communication skills, IT proficiency and the ability to work closely with partners to achieve positive outcomes for clients.

Qualifications

• Experience providing welfare benefits advice.
• Experience helping people maximise income.
• Strong oral and written communication skills.

Responsibilities

• Provide high-quality welfare rights advice and guidance to clients.
• Support clients across multiple channels (face-to-face, outreach, telephone, webchat, email).
• Work with partner agencies to deliver accessible, high-quality support.

Skills

Welfare advice

Debt advice

Communication

IT literacy

Tools

Case management systems

Benefit calculators

Microsoft Office

Job description

Glasgow North West Citizens Advice Bureau is seeking a Welfare Rights Adviser to provide high‑quality guidance on welfare benefits and debt, improving clients’ income and access to entitlements. The role involves face‑to‑face, outreach and digital channels, with flexible deployment across services.

Successful candidates will have strong communication skills, IT proficiency and the ability to work closely with partners to achieve positive outcomes for clients.