Neighbourhood Housing Manager

Scottish Federation of Housing Associations; Glasgow; On-site; GBP 42,707 - 46,895; Full time

Job summary

Scottish Federation of Housing Associations seeks a Housing Management Officer in Glasgow. Responsible for ensuring effective tenancy management services while engaging with the community. Key responsibilities include managing rent arrears, addressing anti-social behaviour, and preparing reports. This is a full-time temporary position (35 hours/week) with a salary of £42,707 to £46,895. Ideal candidates will have substantial customer service experience and knowledge of housing policy. Applications are open until 11th May 2026.

Qualifications

• Experience in housing management or relevant field.
• Ability to comply with tenancy legislation and policies.
• Strong understanding of community needs and engagement.

Responsibilities

• Deliver excellent housing management service to tenants.
• Manage rent arrears and support tenants with welfare claims.
• Deal with complaints of anti-social behaviour effectively.
• Build and maintain relationships with the community.

Skills

Customer service skills

Communication skills

Negotiation skills

Problem-solving abilities

Knowledge of welfare benefits

Job description

Scottish Federation of Housing Associations seeks a Housing Management Officer in Glasgow. Responsible for ensuring effective tenancy management services while engaging with the community. Key responsibilities include managing rent arrears, addressing anti-social behaviour, and preparing reports. This is a full-time temporary position (35 hours/week) with a salary of £42,707 to £46,895. Ideal candidates will have substantial customer service experience and knowledge of housing policy. Applications are open until 11th May 2026.