Welfare Rights Adviser

Scvo; Glasgow; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Cycle to work scheme

Blended working

Personal development

Job summary

Glasgow North West Citizens Advice Bureau is seeking a Welfare Rights Adviser to provide high‑quality guidance on welfare benefits and debt, improving clients’ income and access to entitlements. The role involves face‑to‑face, outreach and digital channels, with flexible deployment across services.

Successful candidates will have strong communication skills, IT proficiency and the ability to work closely with partners to achieve positive outcomes for clients.

Qualifications

• Experience providing welfare benefits advice.
• Experience helping people maximise income.
• Strong oral and written communication skills.

Responsibilities

• Provide high-quality welfare rights advice and guidance to clients.
• Support clients across multiple channels (face-to-face, outreach, telephone, webchat, email).
• Work with partner agencies to deliver accessible, high-quality support.

Skills

Welfare advice

Debt advice

Communication

IT literacy

Tools

Case management systems

Benefit calculators

Microsoft Office

Job description

## Welfare Rights Adviser* Glasgow North West Citizens Advice Service* Full time* £29,791* On site: Glasgow* Closing 16th November 2026* Advertised from 3rd November 2026* Two Positions Available. 32 hours over 4 days. Funding confirmed until 31 March 2027.#### Role**About Glasgow North West CAB**Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981. Each year we supportover 5,000 people with over 18k pieces of advice, securing £3.5million for our community. Our mission is to endpoverty and inequality by ensuring that people from all backgrounds are empowered through access to advice thatchanges lives and helps them affect positive change in their lives and the lives of those around them.Staff benefit from access to a cycle to work scheme, blended working and a commitment to personal development.**GNWCAB Values****Kindness and Compassion**: We care about people. We treat them with empathy, respect and understandingand listen without judgement.**Authenticity and Honesty**: Our word is our bond. We are honest, we will set realistic expectationsand will do what we say we will do.**Committed and determined**: We are committed to take time to fully understand every issue, no matterhow complex, and work determinedly and patiently towards the most effective solution for each individual.**Trust and Integrity**: We create safe and respectful spaces where people feel secure to share openly,enabling us to provide the most effective support.**Welcoming and Passionate**: We create a calm and supportive environment that breaks down barriers andbuilds trust. We approach every interaction with enthusiasm, giving our best to ensure people feel comfortable,valued, and confident to seek our help.**Listening**: We listen with patience and respect, without interruption, creating an inclusive andpositive environment. We remain attentive to both what is said and what is unspoken, ensuring people feel trulyheard and understood.**About The Job**The role of Welfare Rights Adviser involves providing high-quality advice, guidance and support to individuals facinga range of advice topics including welfare benefits and debt. We are looking for client-focused individuals withexperience of helping people maximise their income and access the support they are entitled to as part of aholistic advice approach.Successful candidates will deliver advice and support through a range of channels, which may include face-to-faceappointments at bureau and community locations, outreach services, telephone advice, webchat, email and otherdigital platforms. The precise nature and location of service delivery will depend on organisational needs andthe skills, knowledge and experience of the successful candidates.Advisers may work across a variety of projects and service areas and will be expected to provide accessible,high-quality support that meets the needs of clients and communities.There will be strong emphasis on team working and the ability to work effectively andclosely with other agencies and partners.You will have strong oral and written communication skills. We are also looking for a proven ability to workeffectively and well organised. Proficiency in using a range of IT tools to carry out your work, including casemanagement systems, benefit calculators, online forms and Microsoft Office applications is essential.The posts will be deployed flexibly across bureau services and funded projects to meet client need and servicepriorities. The Advice Services Manager will determine work allocations, which may change over time and mayinclude a combination of bureau appointments, outreach sessions and helpline shifts- in line with charity need.Candidates invited to interview will be given more details on the funded project they will be deployed tosupport and are invited to email our recruitment team should they require further information at thisstage.#### Application notesTo apply, please complete ourapplication form here by the closing date.Please get in touch with [e-mail] if you have any questions about the role and/or would like toarrange an informal chat.Please note that we will not be accepting CVs for this position.Please note that this post may be subject to a satisfactory PVG check.Equality & diversity monitoringTo help us monitor equality and diversity statistics please complete our Equality & Diversity formhere.#### Downloads* Recruitment Pack