Welfare & Energy Benefits Adviser - Hybrid/Remote

Citizens Advice Ltd; Ilkeston; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Citizens Advice Ltd in Ilkeston offers a Generalist Adviser role delivering face-to-face and telephone advice to the public. The post involves checking welfare benefit eligibility, assisting with claims, challenging decisions and giving energy advice, with travel to Foodbanks and outreach venues across Amber Valley and Erewash.

There is flexibility for some remote/home working where appropriate. Training and support are provided for the right candidate to join our advice services team.

Qualifications

• Non-judgmental, empathetic approach essential.
• Strong IT and digital skills, quick to learn new systems.
• Commitment to performance targets and KPIs.
• Solid understanding of welfare benefits system (preferred).

Responsibilities

• Provide face-to-face and telephone advice to the public.
• Check welfare benefit eligibility and help with claims.
• Challenge benefit decisions and provide energy advice.
• Travel to Foodbanks and outreach locations across Amber Valley and Erewash.
• Support flexible remote/home working where appropriate.

Skills

Non-judgmental approach

IT and digital skills

Targets and KPIs

Job description

Citizens Advice Ltd in Ilkeston offers a Generalist Adviser role delivering face-to-face and telephone advice to the public. The post involves checking welfare benefit eligibility, assisting with claims, challenging decisions and giving energy advice, with travel to Foodbanks and outreach venues across Amber Valley and Erewash.

There is flexibility for some remote/home working where appropriate. Training and support are provided for the right candidate to join our advice services team.