Crisis & Financial Support Adviser (Telephone)

Citizens Advice Ltd; Chesterfield; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

Citizens Advice Ltd seeks a Telephone Adviser (Trainee positions available) to join our Derbyshire service. 37 hours per week, permanent contract, with salary £27,263 to £29,806 per annum pro rata, depending on experience.

Location options include Chesterfield, Buxton or Ilkeston, with hybrid/remote roles considered. You’ll be joining a team delivering crisis and resilience support, offering holistic advice on benefits, debt, housing, energy and budgeting, plus referrals to local services.

Qualifications

• Excellent written and verbal communication are essential.
• Ability to stay calm, non-judgmental and solution-focused in sensitive situations.
• Strong IT and digital skills; quick to learn new systems.
• Commitment to meeting performance targets and KPIs.
• Willingness to pursue ongoing professional development.

Responsibilities

• Serve as first point of contact for customers seeking financial and practical support.
• Provide holistic advice on benefits, debt, housing, energy, budgeting and referrals.
• Identify the best next steps and access to emergency assistance.

Skills

Excellent communication

Calm under pressure

IT & digital skills

Performance focus

Professional development

Job description

Citizens Advice Ltd seeks a Telephone Adviser (Trainee positions available) to join our Derbyshire service. 37 hours per week, permanent contract, with salary £27,263 to £29,806 per annum pro rata, depending on experience.

Location options include Chesterfield, Buxton or Ilkeston, with hybrid/remote roles considered. You’ll be joining a team delivering crisis and resilience support, offering holistic advice on benefits, debt, housing, energy and budgeting, plus referrals to local services.