Welfare Benefits Assessor — Hybrid/Remote

Cheshire West and Chester; Ellesmere Port; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Cheshire West and Chester Council is seeking an exceptional and experienced Assessment Officer to join the Local Authorities Revenues and Assessment service on a permanent, full-time basis. You will manage a varied caseload of housing benefit and council tax reduction claims, processing applications accurately, answering enquiries, and applying relevant legislation and internal procedures.

The role is hybrid, offering four days remote with occasional visits to a council office.

Qualifications

• Experience in assessment and processing of Housing Benefit and Council Tax Reduction.
• Experience with welfare benefits and relevant legislation.
• Familiarity with processing systems such as Academy or Civica.

Responsibilities

• Manage a caseload of financial support claims (Housing Benefit, Council Tax Reduction, Free School Meals).
• Process applications, respond to enquiries, and maintain case records.
• Issuing explanations of decisions to residents and ensuring compliance with procedures.

Skills

Housing Benefit processing

Council Tax Reduction processing

Welfare benefits knowledge

Tools

Academy/Civica

Job description

Cheshire West and Chester Council is seeking an exceptional and experienced Assessment Officer to join the Local Authorities Revenues and Assessment service on a permanent, full-time basis. You will manage a varied caseload of housing benefit and council tax reduction claims, processing applications accurately, answering enquiries, and applying relevant legislation and internal procedures.

The role is hybrid, offering four days remote with occasional visits to a council office.