Assessment Officer

Cheshire West and Chester; Ellesmere Port; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Cheshire West and Chester Council is seeking an exceptional and experienced Assessment Officer to join the Local Authorities Revenues and Assessment service on a permanent, full-time basis. You will manage a varied caseload of housing benefit and council tax reduction claims, processing applications accurately, answering enquiries, and applying relevant legislation and internal procedures.

The role is hybrid, offering four days remote with occasional visits to a council office.

Qualifications

• Experience in assessment and processing of Housing Benefit and Council Tax Reduction.
• Experience with welfare benefits and relevant legislation.
• Familiarity with processing systems such as Academy or Civica.

Responsibilities

• Manage a caseload of financial support claims (Housing Benefit, Council Tax Reduction, Free School Meals).
• Process applications, respond to enquiries, and maintain case records.
• Issuing explanations of decisions to residents and ensuring compliance with procedures.

Skills

Housing Benefit processing

Council Tax Reduction processing

Welfare benefits knowledge

Tools

Academy/Civica

Job description

We are looking for an exceptional and experienced candidate to join the Local Authorities Revenues and Assessment service as a full time Assessment Officer on a permanent basis

You will be responsible for managing a varied caseload of financial support claims such as Housing Benefit, Council Tax Reduction and Free School Meals. This will include processing of applications accurately, responding to customer enquiries and ensuring that all work is completed in accordance with relevant legislation, regulations and internal procedures.

We are looking for candidates with experience in the assessment and processing of Housing Benefit and Council Tax Reduction claims in accordance with relevant legislation, regulations and local procedures.

The successful candidate will be responsible for maintaining an allocated caseload, processing new claims and changes in circumstances, calculating relevant entitlements and issuing appropriate explanations of decisions to residents whilst maintain accurate case records.

Candidates should have an excellent knowledge of welfare benefits assessments, sound understanding of relevant legislation, experience in the processing of Housing Benefit/Council Tax Reduction and relevant processing systems (preferably Academy/Civica).

This role is Agile and this means that the role will be working from a home base with occasional visits to a Council office

Proud member of the Disability Confident employer scheme

Assessment Officer

Company: Cheshire West and Chester Salary: £29,542 to £32,046 a year Hours: Full-time Location: Ellesmere Port Working pattern: Hybrid - 4 days remote Job type: Permanent Posting date: 9 Nov 2026 Closing date: 28 Nov 2026

We are looking for an exceptional and experienced candidate to join the Local Authorities Revenues and Assessment service as a full time Assessment Officer on a permanent basis

You will be responsible for managing a varied caseload of financial support claims such as Housing Benefit, Council Tax Reduction and Free School Meals. This will include processing of applications accurately, responding to customer enquiries and ensuring that all work is completed in accordance with relevant legislation, regulations and internal procedures.

We are looking for candidates with experience in the assessment and processing of Housing Benefit and Council Tax Reduction claims in accordance with relevant legislation, regulations and local procedures.

The successful candidate will be responsible for maintaining an allocated caseload, processing new claims and changes in circumstances, calculating relevant entitlements and issuing appropriate explanations of decisions to residents whilst maintain accurate case records.

Candidates should have an excellent knowledge of welfare benefits assessments, sound understanding of relevant legislation, experience in the processing of Housing Benefit/Council Tax Reduction and relevant processing systems (preferably Academy/Civica).

This role is Agile and this means that the role will be working from a home base with occasional visits to a Council office

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.