Benefits Officer — Hybrid, Community Impact

Wealden District Council; Hailsham; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Hybrid working

Professional development

Job summary

Wealden District Council is seeking a Benefits Officer to assess Housing Benefit and Council Tax Reduction claims and ensure customers receive the support they are entitled to.

You will calculate entitlement by reviewing household details, income, and rents, and you will help customers apply online or face to face.

This role offers hybrid working, a competitive salary and pension, plus opportunities for professional development within a friendly team.

Qualifications

• A thorough knowledge and understanding of benefits legislation and guidance.
• Strong communication and problem-solving skills.
• Experience dealing with customers and handling personal or sensitive information.

Responsibilities

• Assess entitlement by accurately calculating household, disabilities, income, savings, investments, and rents and entering information on the Academy system.
• Liaise with voluntary organisations and other services to ensure a comprehensive service.
• Identify customers who should be claiming Housing Benefit or Council Tax Reduction and assist them to apply online or face-to-face.

Skills

communication

problem solving

customer service

Job description

Wealden District Council is seeking a Benefits Officer to assess Housing Benefit and Council Tax Reduction claims and ensure customers receive the support they are entitled to.

You will calculate entitlement by reviewing household details, income, and rents, and you will help customers apply online or face to face.

This role offers hybrid working, a competitive salary and pension, plus opportunities for professional development within a friendly team.