Revenues & Benefits Assistant Officer — Hybrid

Knowsley Metropolitan Borough Council; Knowsley; Híbrido; GBP 24.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Descripción de la vacante

Knowsley Metropolitan Borough Council is seeking a motivated Assistant Revenues and Benefits Officer to join our Financial Assessment and Charging Team on a fixed-term basis.

This role focuses on administering financial assessments, handling customer enquiries, and maintaining accurate records in line with relevant legislation and procedures. It requires attention to detail and the ability to work with computerised systems in a hybrid working setup.

Formación

• Has experience in administrative, finance, revenues, benefits, or customer service environments.
• Demonstrates excellent attention to detail and accuracy when processing information.
• Can organise and prioritise workloads effectively to meet performance targets and deadlines.
• Has good IT skills and experience of using databases and Microsoft Office applications.
• Possesses strong written and verbal communication skills.
• Can work both independently and as part of a busy team.
• Is committed to maintaining confidentiality and handling sensitive information appropriately.

Responsabilidades

• Processing information using data input systems such as ContrOCC, Liquid Logic, NEC Revenues and Benefits, NEC Enterprise – Doc Management, Microsoft Office or similar.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines
• Dealing with customers professionally by telephone, email and written correspondence
• Maintain accurate financial records and ensure compliance with legislation and council procedures using computerised systems
• Handling confidential and sensitive information appropriately
• Work collaboratively with internal departments and external partners

Conocimientos

Attention to detail

MS Office

Communication

Team player

Data handling

Herramientas

ContrOCC

Liquid Logic

NEC Revenues and Benefits

NEC Enterprise – Doc Management

Microsoft Office

Descripción del empleo

Knowsley Metropolitan Borough Council is seeking a motivated Assistant Revenues and Benefits Officer to join our Financial Assessment and Charging Team on a fixed-term basis.

This role focuses on administering financial assessments, handling customer enquiries, and maintaining accurate records in line with relevant legislation and procedures. It requires attention to detail and the ability to work with computerised systems in a hybrid working setup.