Benefits Assessment Officer - Remote Eligible

Bristol City Corporation; West of England; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Flexible working hours

Local Government Pension scheme

Annual leave

Job summary

Bristol City Council is recruiting for a Benefits Service role to assess and administer Housing Benefit and Council Tax Support claims. The successful candidate may work from home after training and will be part of a team delivering essential welfare services to around 35,000 households.

No prior experience is essential as comprehensive training is provided; a Basic DBS check is required, and the role is offered as full-time with permanent status in Bristol City Centre.

Qualifications

• Exceptional written and verbal communication skills.
• Proficiency in using IT systems including producing letters.
• A strong commitment to delivering high-quality customer care.
• The ability to work in a performance-oriented environment, meeting targets and deadlines.

Responsibilities

• Engage with citizens, ensuring they receive their entitlement promptly and in accordance with the appropriate guidelines and legislation.
• Gather all necessary evidence to support new applications and changes in circumstances, processing this information with the utmost accuracy.
• Maintain excellent communication with citizens through phone, email, text, and occasional face-to-face interactions.

Skills

Communication skills

Customer care

Target-driven

Flexibility

Tools

IT systems

Job description

Bristol City Council is recruiting for a Benefits Service role to assess and administer Housing Benefit and Council Tax Support claims. The successful candidate may work from home after training and will be part of a team delivering essential welfare services to around 35,000 households.

No prior experience is essential as comprehensive training is provided; a Basic DBS check is required, and the role is offered as full-time with permanent status in Bristol City Centre.