Welcome Manager - Swansea

National Trust; Swansea; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension scheme (up to 10% of basic)

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust in Wales seeks a Welcome Manager to lead a seasonal team across Rhossili and Pennard sites. You will direct daily operations, deliver outstanding visitor experiences, and act as Duty Manager to ensure safety and service standards are met across busy periods.

You will coordinate staffing, support volunteers, and maintain high health, safety, and risk-management standards while promoting conservation and excellent visitor care across iconic locations.

Qualifications

• Experience leading and motivating teams.
• Deliver excellent customer service and enjoy engaging with people.
• Confident in managing busy visitor operations and responding to challenges.
• Strong organisational, problem solving and communication skills.
• Understanding of health, safety and risk management.

Responsibilities

• Lead and support a team of seasonal staff and volunteers across Rhossili and Pennard sites, providing clear direction and day-to-day leadership.
• Act as Duty Manager, ensuring safe and effective operation of visitor facilities and car parks.
• Deliver exceptional customer service and memorable visitor experiences.
• Coordinate seasonal staffing, support volunteer involvement, and manage day-to-day operational challenges with a focus on health and safety.

Skills

Team leadership

Customer service

Health & safety

Communication

Job description

Are you passionate about the outdoors, exceptional visitor experiences, and leading people? Do you thrive in a dynamic environment where no two days are the same? If so, we'd love to hear from you. We're looking for a Welcome Manager to lead our visitor welcome operation across Gower's iconic visitor sites, including Rhossili and Pennard car parks. Internally, you'll be known as a 'Welcome Manager (Band 1)',. Working Hours: You will work 1950 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. As our busiest period runs from April to September, flexibility is essential. Regular weekend and Bank Holiday working will be expected to support the visitor demand and ensure the highest standards of welcome and service during peak periods. Mae cyfieithiad Cymraeg yr hysbyseb hon ar gael yn yr atodiadau What it's like to work here With its stunning coastline, rich wildlife, and iconic scenery, Gower attracts visitors from across the UK and beyond. Each year, hundreds of thousands of people come to explore these special places, generating support for the conservation work that protects them for future generations. Our welcome operation is at the heart of the visitor experience, offering a friendly first impression, expert local knowledge, and guidance to help visitors make the most of their time while enjoying our sites safely. If you're ready to lead a dedicated team, create memorable visitor experiences, and help care for some of Wales' most treasured landscapes, we'd love to hear from you. We're proud of the role the Welsh language plays in the places and communities we care for across Wales. Whether you're a fluent Welsh speaker, a learner, or completely new to the language, we'll support you to develop the skills and confidence needed for your role and to engage with Welsh language and culture as part of working at the National Trust.

Why Join Us?

• Work in some of Wales' most breathtaking coastal landscapes
• Lead and inspire a dedicated team of seasonal staff and volunteers
• Play a vital role in welcoming visitors and protecting special places
• Develop your leadership and operational management skills within a respected conservation charity
• Help grow support for the National Trust and its conservation mission

What you'll be doing

As Welcome Manager, you will lead and support a team of seasonal staff and volunteers across both Rhossili and Pennard, providing clear direction, coaching and day-to-day leadership to ensure the highest standards of visitor experience. You will also act as Duty Manager for the site, taking responsibility for the safe and effective operation of our visitor facilities and responding to operational issues as they arise. You will be responsible for delivering exceptional customer service, ensuring the smooth operation of our visitor welcome facilities and car parks, and creating positive, memorable experiences for all who visit. Working closely with colleagues across visitor operations and countryside teams, you will coordinate seasonal staffing, support volunteer involvement, manage day-to-day operational challenges, and maintain high standards of health, safety and risk management. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

We'd love to hear from you if you:

• Have experience leading and motivating teams.
• Deliver excellent customer service and enjoy engaging with people.
• Are confident managing busy visitor operations and responding to challenges.
• Have strong organisational, problem solving and communication skills.
• Understand the importance of health, safety and risk management.
• Share our passion for nature, heritage and conservation

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places