Facilities Assistant - Liverpool

National Trust; Liverpool; On-site; GBP 15,000 - 20,000; Full time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Job summary

The National Trust is seeking an on-site Facilities Assistant at Formby to help keep the site clean, tidy and well-presented for visitors. You’ll contribute to daily cleaning, minor maintenance and ensuring facilities are in good working order, while providing friendly, helpful service to guests.

You will work as part of small on-site teams, with hours aligned to busy seasonal periods and occasional weekends/bank holidays. Training and support are provided to help you excel in this varied role.

Qualifications

• No formal qualifications required; on-the-job training provided.

Responsibilities

• Help with day-to-day cleanliness and presentation of buildings and outdoor spaces.
• Assist with minor maintenance and compliance checks.
• Unloading deliveries and handling some manual tasks.
• Provide high standards of customer service and assist visitors with queries.
• Support other teams and contribute to general site upkeep.

Job description

Formby's shifting sands create ever-changing dunes sculpted by the wind and squeezed by surging tides. Sea views over Liverpool Bay to the hills of North Wales can be enjoyed from the windy sandy beaches. Footprint trails 5000 years old sometimes reappear as the sea erodes ancient mudflats. Pinewood walks with red squirrels lead to open fields and the Formby Asparagus trail. Formby is the place for simple pleasures of a family day out, for healthy exercise, fresh air and relaxation, and for a seaside picnic in the perfect spot. Our sites are busy and varied. Our friendly, outgoing teams are passionate about the work we do to conserve these special places and to share the stories with a wide range of visitors. We're looking for people to work with us who are enthusiastic, flexible, adaptable, enjoy variety and are full team players. As we have relatively small teams on site, everyone helps each other out.

What you'll be doing This role supports a busy outdoor site that welcomes 1.6 million visitors every year. We're looking for someone who's happy to get stuck in on a range of tasks, and who has a great eye for presentation standards and attention to detail. You'll not be afraid of getting out and about to make things happen, and can juggle a varied workload. You'll help with the day-to-day cleanliness and presentation of the National Trust's buildings and outdoor spaces. You'll be turning your practical hand to all sorts of cleaning including our two areas of visitor toilets, and minor bits of maintenance, making sure that all our facilities are kept in good working order. You'll also be asked to help with some manual work such as unloading deliveries. Duties such as cleaning, sweeping and litter-picking, both inside and outdoors, form a core part of this role. You'll be aiming for the highest standards of customer service everywhere you look after, and this includes speaking to people as they visit and helping them with any queries. General maintenance work, some compliance checks and helping within other teams will also form part of your role. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

We're looking for a Facilities Assistant at Formby to help keep the whole place in good condition and running smoothly for all the people who visit. This role is all about using your practical skills and attention to detail to look after a place that people love. If you're helpful, friendly and like a varied working day with lots of practical tasks, we'd love you to join us., We'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills
• comfortable working in flexible and adaptable way.

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Working Hours

You'll work 315 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Most of these hours are likely to be worked between May and September, for approximately 15 hours per week. There may be some additional shifts at other times of year, subject to agreement. Some of our busiest days are at weekends and on Bank Holidays, so all staff are expected to take part in a regular weekend and Bank Holiday working.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places