Collections & House Officer - Wotton-under-Edge

National Trust; Gloucester; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust’s Newark Park requires a Collections and House Officer to help open the house daily, supervise the team, and ensure visitors enjoy a high-quality experience. You’ll contribute to conservation, housekeeping, and presenting the property in innovative ways, while managing costs and engaging diverse visitors.

You’ll work with a small team and report to the Property Operations Manager, gaining exposure to collections care and guest services in a historic setting.

Qualifications

• Demonstrates people-first approach with customers and visitors.
• Ability to supervise day-to-day activities and work as part of a team.
• Excellent verbal and written communication with varied audiences.

Responsibilities

• Open Newark Park house daily and ensure appropriate staffing for a quality visitor experience.
• Assist with routine and preventive conservation and contribute to deep cleaning programmes.
• Record observations from cleaning to enhance knowledge of the house and contents.
• Collaborate with Visitor Experience team to present the property in engaging ways.
• Support cost management and budget awareness in daily operations.

Skills

People skills

Team player

Communication

Cost management

Accessibility ideas

Job description

Are you someone who cares deeply about achieving high standards, and helping to make beauty and history accessible to all? If so, you could become a Collections and House Officer at Newark Park, bringing to life the history and significance of this much-loved place., High on the ridge of the Cotswold escarpment, Newark Park is a picturesque estate, with astonishing views and an historic home at its heart. The house began life as a Tudor hunting lodge and under successive owners has undergone significant changes. We are a small team of staff and volunteers who together take care of this remarkable place and bring it to life for our visitors. The Collections and House Officer plays an important part in that team. What you'll be doing As the Collections and House Officer, you'll work closely with the Senior Visitor Experience Officer to be responsible for opening the house every day, and making sure there are enough people in the right places to give visitors a consistently good experience. You will be line managed by the Property Operations Manager and supported by the Collections and House Manager who works across the Property Group of five properties. You'll be responsible for routine conservation, preventive conservation and the annual programme of deep cleaning. Your attention and expertise will help to ensure excellent standards of care and presentation throughout the house. At Newark we encourage visitors to have a relaxed visit and as part of your role you will work with the Visitor Experience team to present the property in new and innovative ways. You'll collect and record information gathered during cleaning and housekeeping, to improve our knowledge and understanding of the house and all that's in it. You'll use preventive conservation methods to improve how we look after everything, and how we present it to visitors.

We'd love to hear from you if you're:

• someone who puts people first, and who knows what's needed to make sure everyone receives great service
• able to work as part of a team, with skills in day-to-day supervision and management
• good at talking to, and getting on with, all kinds of people
• comfortable with managing costs and spending
• full of ideas about how to make spaces and objects accessible to more visitors

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places