Welcome & Service Team Member

National Trust for Places of Historic Interest or Natural Beauty; Charlecote; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease

Perks at Work discounts

Holiday allowance up to 32 days

Job summary

The National Trust for Places of Historic Interest or Natural Beauty at Charlecote Park seeks a Welcome & Service Team Member to provide a warm, informative welcome and answer questions, ensuring visitors have a memorable day.

This permanent role is 37.5 hours per week, with regular weekends/bank holidays and a base at Charlecote Park, reporting to the Welcome Manager. Opportunities to support other sites exist.

Qualifications

• Customer-focused with understanding of great service.
• Team player who can also work on own initiative.
• Well organised and adaptable.
• Willing to learn new skills.
• Positive attitude.

Responsibilities

• Deliver a great all-round customer service experience and answer visitor queries.
• Share the right information to help visitors have the best day.
• Be involved in different aspects of the visitor experience, from events to social media promotion.

Job description

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £25,837.5 per annum

Contract/duration: Permanent

Hours/working pattern: 37.5 hours per week. You'll be required to work regular weekends and bank holidays. Typically you'll work three weekends out of every four. Due to the nature of the role, there is no fixed working pattern, so flexibility is essential.

Interview date: 15th October 2026

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome Manager, you'll be part of a team of 5 within the North Warwickshire Portfolio, with your primary base at Charlecote Park. There may also be opportunities to support our teams at Packwood House and Baddesley Clinton when required.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

Who we're looking for

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Charlecote Park, Wellesbourne, Warwick, CV35 9ER

Documents

Welcome & Service Team Member - Career Level A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date: 4th October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.