Welcome & Service Team Member

National Trust; Buckingham; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Pension scheme

Free entry to National Trust places

Season ticket loan

Flexible working

Employee assistance programme

Free parking

Discounts

Holiday allowance 32 days

Job summary

National Trust in Buckingham is seeking a Welcome & Service Team Member to greet visitors at Stowe Gardens and Claydon House, sharing information and helping ensure a memorable visit. You will work weekends/bank holidays with specific hours and complete an online assessment instead of CV submission.

The role supports membership growth and high-quality visitor experiences, reporting to the Welcome & Assistant Manager within a team of 11 across Stowe & Aylesbury Vale properties.

Qualifications

• Excellent customer service and guest-facing skills.
• Ability to support team targets and events.
• Organised and adaptable with initiative.

Responsibilities

• Provide a warm welcome and information about the property.
• Answer queries and share accurate information with visitors.
• Contribute to achieving targets and help grow membership.
• Support day-to-day operations and visitor events as required.

Skills

Great customer service

Team targets

Team player

Organised

Adaptable

Willing to learn

Job description

Summary

This role is based at the Stowe & Aylesbury property group, which includes Stowe Gardens and Claydon House. As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Contract/duration: Fixed term end date 28 February.

Hours/working pattern: Weekends and bank holidays. Typical hours at Stowe would be 9:15am-5:15pm. Typical hours at Claydon House would be 10:45am-5:15pm.

Interview Date: Thursday 22nd October

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

Reporting to the Welcome & Assistant Manager, you’ll be part of a team of 11 working at Stowe & Aylesbury Vale property group.

Stowe is perfect for those who love the outdoors and love walking. The scale and beauty of Stowe have attracted visitors for over 300 years. Picture-perfect views, winding paths, lakeside walks and temples create a timeless landscape, reflecting the changing seasons.

Demolished and rebuilt twice, Claydon has been home to the Verney family since 1620 and stands today as the symbol of the family's generational resilience. The Verney's rose to power through royal favour, then were torn apart during the Civil War.

What You'll Be Doing

This role is based at Stowe Gardens and Claydon House. Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.

You’ll be motivated to achieve targets and confidently talk to visitors about supporting the National Trust, by helping to grow our membership. No two days are the same and you may also be involved in key property events.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone that's committed to delivering great customer service.

Who We're Looking For

• focused on giving great service to everyone you meet
• motivated to help achieve team targets
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Stowe, Stowe, Buckingham, MK18 5EQ

Documents

Welcome & Service Team Member - A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date

11th October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.