Welcome Host

Portico; London; On-site; GBP 16,000 - 20,000; Part time

Job summary

A leading service provider in central London is seeking a part-time Welcome Host to join their Front of House team. The ideal candidate will excel in customer service, making visitors feel welcome and supported. Strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment are essential. Benefits include excellent holiday allowance, pension contributions, and access to discount platforms.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Customer service experience in a corporate or 5* environment is required.
• Ability to manage differing client needs with flexibility.
• Excellent interpersonal skills to build strong relationships.

Responsibilities

• Make client arrival journeys seamless and memorable.
• Create memorable innovations for clients.
• Prepare for business days while delivering on operations.
• Collaborate with service partners to achieve a cohesive approach.
• Assist with event preparation and delivery.

Skills

Strong communication

Attention to detail

Initiative

Customer focus

Multitasking

Job description

Overview

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging. Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are on the lookout for a part time Welcome Host, to join our Front of House team based at a multi-tenanted building in central London. The successful candidate will be the first point of contact for visitors, clients and staff, demonstrating the highest level of customer service and professionalism.

Responsibilities

• Making a client's arrival journey seamless and memorable through engagement and innovation.
• Creating memorable innovations for clients to generate a WOW factor.
• Preparing for tomorrow's business day while delivering on today's operations.
• Working collectively with service partners to achieve a one team approach.
• Assisting with all aspects of event preparation through to successful delivery.

Shift details

21 Hours per week, shifts from 9am-5pm from Wed-Fri.

Salary

£19,500

Qualifications

• The successful candidate will have strong communication, good attention to detail and the natural initiative to take tasks on automatically.
• They must be a people person and show good levels of flexibility and adaptability to manage differing client needs.
• Customer focused and an excellent multitasker, the successful candidate will be the go-to person in the building and will need to focus on building strong and lasting relationships with the tenants.
• Customer service experience is required for the role, preferably within a corporate, 5* hotel or airline environment.

Additional Information / Benefits

• What\'s in it for you?
• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.