Welcome Clerk (Women and Children's Health)

Royal Devon University Healthcare NHS Foundation Trust; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Exeter is seeking a professional Receptionist to be the first point of contact for patients and visitors. You will manage administrative duties while ensuring excellent customer care and communication within the ward. Ideal candidates will have strong interpersonal skills and the ability to handle sensitive situations with empathy. Join us in delivering world-class care to our communities.

Qualifications

• Excellent customer care skills, especially in communicating with distressed patients.
• Proactive and professional approach to reception duties.
• Strong communication skills to coordinate with diverse groups.

Responsibilities

• Welcome visitors and act as the public face for the Trust.
• Provide efficient administrative and clerical support.
• Maintain effective communication with patients, staff and relatives.
• Ensure information security and confidentiality.
• Deliver customer care with tact and empathy.
• Uphold the professional image of the Trust.

Job description

Overview

Provide a proactive and professional welcome to the ward reception and front line areas, acting as the public face for the Royal Devon University Healthcare NHS Foundation Trust. Deliver an efficient administrative and clerical service to the Ward Team. Maintain effective communication with patients, relatives and staff to ensure the smooth running of the ward and to enhance patient care. Ensure all information is secure and confidentiality is maintained at all times. Provide excellent customer care, which may include communicating with distressed and anxious patients and relatives, treating them with tact and empathy. Ensure the professional image of the Trust is maintained at all times. For more detail about the main duties of this role, please see the job description section below.

Responsibilities

• Welcome visitors and act as the public face for the Trust in ward reception and front line areas.
• Provide an efficient administrative and clerical service to the Ward Team.
• Maintain effective communication with patients, relatives and staff to support the smooth running of the ward and enhance patient care.
• Ensure information security and maintain confidentiality at all times.
• Deliver excellent customer care, including supporting distressed and anxious patients and relatives with tact and empathy.
• Maintain the professional image of the Trust at all times.

About the Trust

Stretching across Northern, Eastern and Mid Devon, the Royal Devon University Healthcare NHS Foundation Trust has a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services cover more than 2,000 square miles across Devon, serving more than 615,000 people, with specialist services reaching the whole peninsula, including Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across community inpatient hospitals, outpatient clinics, and people’s homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities place us at the forefront of research and innovations, enabling world-class care for our local communities. It’s never been a more exciting time to join the Royal Devon, as you’ll help shape our services on our continuing integration journey.