Weekend Showroom Host – Customer Experience Champion

Stratstone; Harrogate; On-site; GBP 8,300 - 10,000; Part time

Benefits offered by this job

33 days annual leave

Birthday day off

Family leave policies

Salary sacrifice scheme

Volunteer day

Long service milestones

Career development

Cycle to work

High street discounts

Referral rewards

Job summary

Stratstone Harrogate BMW is seeking a part-time Host to welcome customers and manage the full showroom journey in Harrogate. The role focuses on delivering an exceptional first impression, handling calls, guiding visitors, and coordinating with the team to ensure a smooth, professional experience for every guest.

You will be the friendly face behind the customer journey, responsible for greeting visitors, routing inquiries to the right department, and maintaining pristine customer-facing spaces

Qualifications

• Previous experience in customer service or administration.
• Strong organisational skills and multitasking ability.
• Professional telephone manner with clear communication.
• Natural ability to build rapport quickly and support the wider team.

Responsibilities

• Greet visitors warmly and manage the customer journey.
• Handle telephone inquiries and walk-in enquiries.
• Maintain showroom, waiting areas and reception spaces.
• Coordinate with team and update records to keep the site running smoothly.

Skills

Customer service

Administration

Organisational skills

Telephone manner

Job description

Stratstone Harrogate BMW is seeking a part-time Host to welcome customers and manage the full showroom journey in Harrogate. The role focuses on delivering an exceptional first impression, handling calls, guiding visitors, and coordinating with the team to ensure a smooth, professional experience for every guest.

You will be the friendly face behind the customer journey, responsible for greeting visitors, routing inquiries to the right department, and maintaining pristine customer-facing spaces