Showroom Host & Guest Experience Lead

Stratstone; England; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave

Extra birthday day off

Family leave policies

Salary Sacrifice car benefit

Paid volunteering day

Long service milestones

Career training & growth

Cycle to work

High street discounts

Referral rewards

Job summary

Stratstone Lakeside Mercedes-Benz is seeking a Host for a fixed-term 12-month cover. The role focuses on welcoming customers, managing the customer journey, and coordinating the showroom’s daily operations to ensure a polished experience.

You will handle inquiries, greet visitors, and support the team with administrative duties while maintaining a professional and friendly demeanour. Basic salary is complemented by pension, life assurance, and exclusive discounts.

Qualifications

• Experience in customer service or administration, ideally fast-paced environments.
• Strong organisational skills with ability to multitask and prioritise.
• Confident, professional telephone manner and clear communication.
• Genuine interest in creating exceptional customer experiences.

Responsibilities

• Greet visitors with a warm, attentive welcome and guide them through their visit.
• Handle telephone enquiries and direct to the correct department first time.
• Maintain spotless customer-facing areas and reception.
• Manage dealership diary and support team with administrative tasks.

Skills

Customer service

Administration

Organisational skills

Telephone manner

Rapport building

Proactive attitude

Job description

Stratstone Lakeside Mercedes-Benz is seeking a Host for a fixed-term 12-month cover. The role focuses on welcoming customers, managing the customer journey, and coordinating the showroom’s daily operations to ensure a polished experience.

You will handle inquiries, greet visitors, and support the team with administrative duties while maintaining a professional and friendly demeanour. Basic salary is complemented by pension, life assurance, and exclusive discounts.