Guest Experience Host – Front Desk

Stratstone; United Kingdom; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

33 days leave

Birthday off

Family leave

Salary sacrifice

Volunteer day

Long service

Career training

Cycle to work

Discounts

Referral bonus

Job summary

Stratstone Lakeside Mercedes-Benz seeks a Host to be the welcoming face and voice of our dealership. You will manage the full customer journey, greet visitors, field calls, and ensure quick introductions to the right specialist for a seamless experience.

The role emphasizes a professional, friendly demeanour in a fast-paced showroom environment, with duties spanning greeting, enquiries, diary management, and general administration to keep the site running smoothly.

Qualifications

• Previous experience in customer service or administration
• Strong organisational skills
• Professional telephone manner

Responsibilities

• Greet visitors and direct to the correct department
• Handle telephone inquiries and establish needs for the right department first time
• Maintain showroom and reception spaces to a high standard
• Manage dealership diary and support general administrative duties

Skills

Customer service

Administration

Organisational skills

Telephone manner

Communication

Tools

CRM systems

Job description

Stratstone Lakeside Mercedes-Benz seeks a Host to be the welcoming face and voice of our dealership. You will manage the full customer journey, greet visitors, field calls, and ensure quick introductions to the right specialist for a seamless experience.

The role emphasizes a professional, friendly demeanour in a fast-paced showroom environment, with duties spanning greeting, enquiries, diary management, and general administration to keep the site running smoothly.