Weekend Service Supervisor - Hospitality Leader

Billy Bob'S Parlour Venue; Cambourne; On-site; GBP 24,000 - 30,000; Full time

Job summary

Billy-Bob's is hiring a permanent Supervisor to oversee daily operations of our busy American diner. You will be responsible for managing a section of the store, whether at the counter crafting shakes, sodas and desserts or on the floor delivering top-notch service.

Availability to work weekends is a must. After induction, you will report to the General Manager and lead the team to high standards of guest experience, while coaching junior staff and resolving customer issues swiftly.

Qualifications

• Experience of working in a fast-paced environment delivering exceptional customer service.
• A passion for hospitality and exceptional attention to detail.
• Excellent people skills with the ability to inspire and motivate others.

Responsibilities

• Leading the team to ensure exceptional standards of customer service.
• Coaching and supervising the junior team ensuring delivery to Billy-Bob's standards.
• Resolving customer issues and complaints quickly and efficiently.

Skills

Fast-paced environment

Hospitality passion

People skills

multitask ability

Job description

Billy-Bob's is hiring a permanent Supervisor to oversee daily operations of our busy American diner. You will be responsible for managing a section of the store, whether at the counter crafting shakes, sodas and desserts or on the floor delivering top-notch service.

Availability to work weekends is a must. After induction, you will report to the General Manager and lead the team to high standards of guest experience, while coaching junior staff and resolving customer issues swiftly.