Assistant Manager

Billy Bob'S Parlour Venue; Cambourne; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

50% team discount

Good work life balance

Flexibility

Free meals on shift

Friendly work environment

Recognition for top performance

Festive time off

Job summary

Billy-Bob’s is seeking a permanent Assistant Manager to help the smooth day to day run of our busy American diner. You will lead a section of the diner, delivering top notch service and great customer experiences.

Reporting to the General Manager, you will be responsible for training staff, handling customer queries, and ensuring all food safety and allergen policies are met in a fast-paced environment. Competitive benefits and flexible working arrangements offered.

Qualifications

• Experience in a fast-paced hospitality setting.
• Strong customer-focused approach.
• Ability to train and supervise staff.

Responsibilities

• Lead a team to deliver exceptional customer service.
• Handle customer inquiries and complaints.
• Train and supervise staff to Billy-Bob’s standards.
• Ensure food safety, allergen and health & safety policies are followed.

Skills

Customer service

Team leadership

Multitasking

Allergen handling

Job description

Do you love the thrill of a fast-paced working environment, but like to have your evenings free for family and fun? Read on…

Billy-Bob’s is hiring, and this is not your average job! Our authentic American diner is looking for a permanent Assistant Manager to help the smooth day to day run our busy branch. You will be responsible for running a section of the diner, this could be the counter where we craft great tasting shakes, sodas and desserts or the floor delighting our guests with top notch service.

What’s in it for you?

• Competitive pay – we are not stingy with the bucks
• 50% team discount – treat yourself on and off shift, to top notch food
• Good work life balance – sure thing, no split shifts, or evenings
• Need flexibility? No problem we will work with you on this
• Top notch food– free meals when you’re working
• Friendly, family working environment – we’re a welcoming bunch
• Reward and recognition – we pull out all the stops to celebrate when the team or individuals do well
• Time to relax over the festive period – Christmas Day and Boxing off

If you want a fresh challenge, are passionate about creating great customer experiences that make our guests hunger for another visit and you are excited to work for a young and rapidly growing independent business that has lots of opportunities for talented individuals then we want to hear from you. After an initial induction period, you will report to the General Manager.

Key responsibilities

· Leading the team to ensure exceptional standards of customer service

· Dealing effectively with all levels of customer queries and complaints

· Training and supervising the team ensuring everything is delivered in line with Billy Bob’s exacting standards

· Ensuring all food safety, Allergen and Health and Safety policies are met

What You’ll have

· Experience of working in a fast-paced environment, delivering exceptional customer service

· A passion for hospitality and exceptional attention to detail

· Excellent people skills – ability to inspire and motivate others

· An impressive ability to multi-task