Supervisor

Billy Bob's Parlour - Myerscough; Lancashire; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

50% team discount

Free meals on shift

Christmas Day and Boxing Day off

Job summary

Billy-Bob’s in Lancashire, United Kingdom, is hiring a permanent Supervisor to help with the smooth day-to-day running of our busy diner. You will oversee a section of the store, from the counter where we craft shakes and desserts to the floor, ensuring top-notch service.

Availability to work weekends is a must. After an induction period, you will report to the General Manager and lead a small team to deliver friendly hospitality and consistent guest experiences.

Qualifications

• Experience in fast-paced hospitality settings.
• Strong customer service orientation.
• Ability to lead and motivate a team.

Responsibilities

• Leading the team to ensure exceptional standards of customer service.
• Coaching and supervising the junior team ensuring everything is delivered in line with Billy-Bob’s exacting standards.
• Resolving customer issues and complaints quickly and efficiently.

Skills

Customer service

Hospitality

Leadership

Multitasking

Team coaching

Job description

Do you love the thrill of a fast-paced working environment, but like to have your evenings free for family and fun? Read on….

Billy-Bob’s is hiring, and this is not your average job! Our authentic American diner is looking for a permanent Supervisor to support with the smooth day to day running of our busy store. You will be responsible for overseeing the running a section of the diner, this could be the counter where we craft great tasting shakes, sodas and desserts or the floor delighting our guests with top notch service. Availability to work weekends is a must.

What’s in it for you?

• Competitive pay – we are not stingy with the bucks
• 50% team discount – treat yourself on and off shift, to top notch food
• Good work life balance – sure thing, no split shifts, or evenings
• Need flexibility? No problem we will work with you on this
• Top notch food– free meals when you’re working
• Friendly, family working environment – we’re a welcoming bunch
• Reward and recognition – we pull out all the stops to celebrate when the team or individuals do well
• Time to relax over the festive period – Christmas Day and Boxing off

If you want a fresh challenge, are passionate about creating great customer experiences that make our guests hunger for another visit and you are excited to work for a young and rapidly growing independent business that has lots of opportunities for talented individuals, then we want to hear from you! After an initial induction period, you will report to the General Manager.

Key responsibilities

• Leading the team to ensure exceptional standards of customer service
• Coaching and supervising the junior team ensuring everything is delivered in line with Billy Bob’s exacting standards
• Resolving customer issues and complaints quickly and efficiently

What You’ll have

• Experience of working in a fast-paced environment, delivering exceptional customer service
• A passion for hospitality and exceptional attention to detail
• Excellent people skills – ability to inspire and motivate others
• An impressive ability to multitask

Compensation: Competitive salary