Turndown Supervisor

Rudding Park; Harrogate; On-site; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Sick pay

Employee discounts

Annual leave

Overnight stay for you and a guest

Job summary

Rudding Park is seeking a Turndown Supervisor to maintain the highest turndown service standards for guests. This part-time role (20 hours per week) focuses on delivering anticipative, personable service and ensuring a flawless guest experience across all turndown duties.

The successful candidate will manage nightly transitions, coordinate with teams, and uphold housekeeping policies while providing a warm, memorable guest interaction in a luxury setting.

Responsibilities

• Ensure a smooth transition between days and evenings
• Complete turndown sheets, noting diner times and special requirements
• Turn down allocated rooms: re-detect duvets, replenish tea/coffee, wash crockery/glasses, draw curtains, empty bins, replace towels and water
• Ensure guest requirements and preferences are actioned (room type, extra robes)
• Follow hotel policies and procedures
• Regular checks and cleans of guest public toilets (Clocktower & House)
• Assist with laundry (face cloths and cleaning cloths)
• Consistently offer professional, friendly and engaging service
• Ensure service standards are followed
• Iron guest laundry if requested
• Complete a handover sheet for informing the next team of changes

Job description

We are not just hiring - we are looking for personalities that light up a room!

• How big is your smile?
• Do your eyes light up a room?
• Can you turn challenges into opportunities and guests into lifelong ambassadors

We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.

If you've got any of the above, we want to hear from you.

We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.

As a Turndown Supervisor, you will ensure that the Turndown service to our guests at the highest standard.

Part‑Time 20 hours per week

Key Responsibilities

• Ensure a smooth transition between days and evenings
• Complete turndown sheets, writing down diner times & any special requirements
• Turning down allocated rooms as follows: Turn back duvets, Replenish tea/ coffee and wash crockery/glasses, Draw curtains, empty bins, replacing towels and water as necessary.
• Making sure any guests' requirements and preferences are actioned - rooms to Twin/Double, extra bathrobes etc.
• Following hotel policies and procedures.
• Regular checks & cleans of guest public toilets (Clocktower & House)
• Helping out with laundry (face cloths and cleaning cloths - NOT bed linen!)
• Consistently offer professional, friendly and engaging service.
• Ensure service standards are followed.
• Ironing guest laundry if requested
• Complete a handover sheet for to inform the next team of any important info/ changes

In return for your hard work and commitment we offer:

• Enhanced pay - 50p per hour for evening work after 7pm (Sunday - Thursday), £1 per hour for weekend day work until 7pm (Saturdays and Sundays), £1.50 per hour for evenings from 7pm (Friday and Saturdays)
• Service Charge (Tronc) earn up to an additional £5,000 per year
• Company sick pay for up to 4 weeks
• A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
• Annual party, family fun days, and award dinners - we love to celebrate!
• Up to 30 days annual leave, increasing with length of service
• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
• FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
• Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
• Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1
• Local discounts on gym memberships
• Complimentary counselling sessions to support mental health
• Wellbeing App with a range of support such as podcasts, fitness videos, recipes
• AND MUCH MORE...........

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.