Weekend Hospitality Reservations Specialist

Rudding Park; Harrogate; On-site; CAD 51,000 - 62,000; Part time

Benefits offered by this job

Enhanced pay up to £3 extra per hour (

Service Charge up to £3,000/year

Sick pay

Discounts on spa days and dining

Annual party

Up to 30 days annual leave

Complimentary overnight stay

FREE food and drink

Personal growth & training

Wage Stream access

Employee Assistance Programme

Gym discounts

Counselling sessions

Wellbeing App

Job summary

Rudding Park is seeking dynamic, guest-focused individuals for weekend reservations roles. You will manage bookings across hotel, restaurants, holiday park, spa and golf, aiming to maximise revenue through upselling and cross selling while meeting service level agreements.

Ideal candidates have a passion for hospitality, strong communication skills, and the ability to juggle multiple tasks with attention to detail. Weekend availability is essential and training will be provided.

Qualifications

• Strong knowledge and passion for the hospitality industry.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities with a high level of efficiency and attention to detail.
• Strong sales and negotiation skills.
• Working pattern to include weekends
• Knowledge of Agilysys is preferable, but not essential as full training will be provided.

Responsibilities

• To be responsible for individual and group transient reservations at Rudding Park, including bookings for the Hotel, Restaurants, Holiday Park, Spa and Golf, concentrating on maximising revenue for all areas through upselling and cross selling.
• Handle and convert telephone and email enquiries to exceed service level agreements.
• Maximise occupancy and revenue for all revenue streams by upselling and cross selling in line with pricing strategies so to exceed key performance drivers i.e. average room rate, occupancy, yield, treatment room occupancy
• Support with administration from online Spa bookingsDemonstrate high quality guest care to exceed service requirements
• Assist with the daily running of the Destination Experience Team to ensure all work is completed within agreed service level agreements

Skills

Hospitality passion

Excellent communication

Multitasking

Sales skills

Weekend availability

Tools

Agilysys

Job description

Rudding Park is seeking dynamic, guest-focused individuals for weekend reservations roles. You will manage bookings across hotel, restaurants, holiday park, spa and golf, aiming to maximise revenue through upselling and cross selling while meeting service level agreements.

Ideal candidates have a passion for hospitality, strong communication skills, and the ability to juggle multiple tasks with attention to detail. Weekend availability is essential and training will be provided.