Reservation Executive

Rudding Park; Harrogate; On-site; CAD 51,000 - 62,000; Part time

Benefits offered by this job

Enhanced pay up to £3 extra per hour (

Service Charge up to £3,000/year

Sick pay

Discounts on spa days and dining

Annual party

Up to 30 days annual leave

Complimentary overnight stay

FREE food and drink

Personal growth & training

Wage Stream access

Employee Assistance Programme

Gym discounts

Counselling sessions

Wellbeing App

Job summary

Rudding Park is seeking dynamic, guest-focused individuals for weekend reservations roles. You will manage bookings across hotel, restaurants, holiday park, spa and golf, aiming to maximise revenue through upselling and cross selling while meeting service level agreements.

Ideal candidates have a passion for hospitality, strong communication skills, and the ability to juggle multiple tasks with attention to detail. Weekend availability is essential and training will be provided.

Qualifications

• Strong knowledge and passion for the hospitality industry.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities with a high level of efficiency and attention to detail.
• Strong sales and negotiation skills.
• Working pattern to include weekends
• Knowledge of Agilysys is preferable, but not essential as full training will be provided.

Responsibilities

• To be responsible for individual and group transient reservations at Rudding Park, including bookings for the Hotel, Restaurants, Holiday Park, Spa and Golf, concentrating on maximising revenue for all areas through upselling and cross selling.
• Handle and convert telephone and email enquiries to exceed service level agreements.
• Maximise occupancy and revenue for all revenue streams by upselling and cross selling in line with pricing strategies so to exceed key performance drivers i.e. average room rate, occupancy, yield, treatment room occupancy
• Support with administration from online Spa bookingsDemonstrate high quality guest care to exceed service requirements
• Assist with the daily running of the Destination Experience Team to ensure all work is completed within agreed service level agreements

Skills

Hospitality passion

Excellent communication

Multitasking

Sales skills

Weekend availability

Tools

Agilysys

Job description

Weekend Only - shift patterns vary between 8am and 6.30pm. Up to £14.42 per hour. FTE £30,000 per annum.

We are not just hiring - we are looking for personalities that light up a room!

• How big is your smile?
• Do your eyes light up a room?
• Can you turn challenges into opportunities and guests into lifelong ambassadors

We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.

If you've got any of the above, we want to hear from you.

We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.

Hours & Flexibility

We are looking for someone who can offer a flexible approach to working hours, with a minimum commitment of 3 weekends out of 4. We are happy to discuss the number of hours to suit the right candidate, so whether you are looking for part-time or a larger number of hours, we would love to hear from you.

Weekend availability is an essential part of the role, and the successful candidate will need to be able to commit to working at least 3 weekends out of every 4.

Role Overview

To be responsible for individual and group transient reservations at Rudding Park, including bookings for the Hotel, Restaurants, Holiday Park, Spa and Golf, concentrating on maximising revenue for all areas through upselling and cross selling. To achieve and exceed all set service level agreements, key performance indicators and guest expectations.

• Ensure all booking details are correctly completed for rooms, golf, holiday park, spa and restaurants including but not exclusive to, profiles, market segment, source of enquiry, rates, VIP's, repeat guests and payments
• Handle and convert telephone and email enquiries to exceed service level agreements
• Maximise occupancy and revenue for all revenue streams by upselling and cross selling in line with pricing strategies so to exceed key performance drivers i.e. average room rate, occupancy, yield, treatment room occupancy, roof top spa occupancy
• Support with administration from online Spa bookingsDemonstrate high quality guest care to exceed service requirements
• Assist with the daily running of the Destination Experience Team to ensure all work is completed within agreed service level agreements
• Daily with correspondence checks, to ensure all arrival details are correct and bookings are guaranteed
• Ensure booking confirmations are issued within the agreed service level agreement
• Ensure the office is always kept clean and tidy
• To attend all meetings and training sessions when requested
• Any other duties as requested by the Destination Experience Manager, Assistant and Team Leaders

What We Are Looking For

• Strong knowledge and passion for the hospitality industry.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities with a high level of efficiency and attention to detail.
• Strong sales and negotiation skills.
• Working pattern to include weekends
• Knowledge of Agilysys is preferable, but not essential as full training will be provided.

What we offer for you in return for your hard work and committment:

• Enhanced pay (up to an additional £3 per hour for working week days after 7pm and weekends).
• Service Charge (Tronc) earn up to an additional £3,000 per year
• Company sick pay for up to 4 weeks
• A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
• Annual party, family fun days, award dinners - we love to celebrate!
• Up to 30 days annual leave, increasing with length of service
• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
• FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
• Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
• Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1
• Local discounts on gym memberships
• Complimentary counselling sessions to support mental health
• Wellbeing App with a range of support such as podcasts, fitness videos, recipes
• AND MUCH MORE...........

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.