Rental Customer Advisor

Arnold Clark; City of Edinburgh; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

33 days leave

Flexible leave

Employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced parental leave

Job summary

Arnold Clark is seeking a Rental Customer Advisor at the Edinburgh Airport Car & Van Rental branch. You will provide exceptional customer service, handle inquiries, and support branch operations with a proactive approach.

The role requires organising tasks, maintaining high service standards, and occasional cross-branch coverage. The successful candidate will be flexible, well-organised, and customer-focused, contributing to a positive experience for all clients while supporting management and

Qualifications

• Must have strong administrative abilities.
• Demonstrated ability to work well in a team.
• Excellent communication and organisational skills; flexible rota duties.

Responsibilities

• Deliver excellent customer care face-to-face and over the phone.
• Communicate clearly and organise tasks efficiently.
• Handle customer queries and complaints; monitor expenses.
• Run daily reports and act on findings; promote the branch.

Skills

Administrative skills

Teamwork

Communication skills

UK driving licence

Job description

We’re looking for an organised and enthusiastic Rental Customer Advisor for our Edinburgh Airport Car & Van Rental branch.

We Offer

• 33 days’ annual leave pro rata
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Extensive training
• Enhanced maternity and paternity leave
• …and much more

Hours

Full time: 5 days over 7 (42.5 hours per week)

About The Role

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they’re acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed

Essential Skills

• Strong administrative skills
• Demonstrable ability to work effectively as part of a team
• Good communication skillsThe flexibility to work shifts on a rota basis seven days per week and also cover other branches
• A full UK driving licence

Nice To Have (but Not Essential)

• Previous experience of working in the rental industry

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.