Weekend Receptionist

EQ Care Group; Redhill; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Half-day birthday

Blue Light Card

28 days annual leave

Salary advance

Pension

Learning & Development

Team rewards

Free meals on shift

Tax review service

Refer a friend £500

Job summary

Willow Lodge in Redhill, part of EQ Care Group, is seeking a Receptionist to deliver a warm welcome to visitors, residents and staff. You will be the first contact, support the home administrator, take calls, scan documents and help with recruitment and events at Willow Lodge.

Strong communication, IT skills and the ability to work both in a team and independently are essential. The role emphasises a friendly, patient-centred approach in a newly opening 78-bed home.

Qualifications

• Strong verbal and written communication skills.
• Experience within a similar environment desirable.
• NVQ Level 2 in Administration (or willing to complete).
• Proficient IT skills and ability to learn internal systems.
• Able to work collaboratively and independently.

Responsibilities

• Welcome visitors, families and stakeholders with a smile at the reception.
• Support the home administrator, answer calls, scan documents.
• Update relatives' emails and maintain records in the database.
• Update menus on display boards and assist with events.
• Perform additional duties to support the home as assigned.

Skills

Verbal communication

Written communication

Admin experience

NVQ Level 2

IT proficiency

Team collaboration

Independent work

Education

NVQ Level 2 in Administration

Tools

Microsoft Office

Job description

Willow Lodge is the first in our portfolio to operate the Household Model of Care — a fresh, relationship‑led approach built around small, familiar communities of around 12 people within the home. Are you looking for a better work–life balance? Want to be part of an organisation that genuinely cares about you ? If you answered yes, what are you waiting for? As the weekend Receptionist at Willow Lodge, you will be a key member of the reception team and play an integral part of the home. You will be the first port of call to welcome visitors, families as well as internal and external stakeholders with a smile. You will support the home administrator, answer incoming calls, scan documents, assist with recruitment and events Willow Lodge host, such as summer fete, fundraising or even birthday parties for those who live at the home.

Responsibilities and Duties

• To maintain and regularly check the stationary cupboard and be responsible for ordering of goods when needed.
• Represent the Willow Lodge brand by maintaining a professional and welcoming presence for all team members, residents, and visitors.
• To update and maintain the relatives email addresses on the relevant database and ensure all records and files are kept up to date, archived, filed and disposed accordingly.
• To update and replace the menus on the display boards and dining tables within the agreed timescales
• Perform any additional duties as assigned by the Administrator to support the overall functioning of the home.

Skills, Qualifications and Abilities

• Strong verbal and written communication skills.
• Experience within a similar environment desirable
• NVQ Level 2 in Administration (or equivalent) or a willingness to complete this qualification if not already obtained.
• Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
• Ability to work collaboratively as part of a team while also being self‑motivated and capable of working independently.

The Company and Care Home

EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes open, with more being built to expand our portfolio. We specialise in delivering high‑quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes. What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care.

Willow Lodge is to open in the Spring of 2026. Our newly built 78‑bed nursing and dementia specialist care home, which includes 2 dedicated respite studios in the heart of Redhill, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en‑suite bedrooms, spectacular communal areas, and beautiful gardens, Willow Lodge is a place to live well and thrive. We are looking for people to join our heart‑centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Willow Lodge.

Benefits of working at EQ Care

• ½ day off for your birthday – start your celebrations early!
• Blue Light Discount Card – access exclusive savings and offers.
• 28 days of annual leave (pro rata) – enjoy a healthy work‑life balance.
• Salary advance scheme (Level) – access earned pay when you need it.
• Contributory pension – helping you plan for your future.
• Dedicated Learning & Development – continuous training and career growth opportunities.
• Team member rewards – recognising and celebrating your hard work.
• Free meals on shift – enjoy a meal on us while you work.
• Free tax review service – making sure you keep more of what you earn.
• Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)

Please note: If you are not a UK resident, you will need to be able to provide a valid right to work. We cannot provide sponsorship.

This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice