Home Support Care Worker (Universal Care Companion) Days

EQ Care Group; Redhill; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

½ day off for your birthday

Blue Light Discount Card

28 days of annual leave

Salary advance scheme

Contributory pension

Dedicated Learning & Development

Team member rewards

Free meals on shift

Free tax review service

Refer a friend scheme

Job summary

Willow Lodge Care Home in Redhill is seeking a Universal Care Companion to join our Household Model of Care. You’ll support residents with all aspects of daily living, including cooking, cleaning, personal care, outings, and medication administration, in a warm, homely environment.

This role offers confirmed contracted hours (up to 44 per week, 8am–8pm, including alternate weekends) and training. You’ll work with the same residents in the same building each day, helping people live well and feel

Qualifications

• Strong verbal and written communication skills.
• Experience within a similar environment desirable.
• Flexible, patient with a caring attitude and a real 'people person'.
• Proficiency in IT and the ability to learn new systems quickly.
• Ability to work collaboratively as part of a team and also independently.

Responsibilities

• Support people with intimate washing/drying, dressing and presentation.
• Represent Willow Lodge with a professional and welcoming presence.
• Attend and contribute to team meetings and monthly labs.
• Perform additional duties as assigned by the Home Manager.

Skills

Verbal and written communication

Team collaboration

Independent working

IT proficiency

Caring attitude

Tools

Microsoft Office

Job description

Willow Lodge Care Home, Redhill

8am - 8pm Days

up to 44 hours per week to include alternate weekends

Willow Lodge, 46 Shrewsbury Road, Redhill, Surrey, RH1 6BH

You currently work in Home Care, you don’t have confirmed hours and you don’t always know where you are going when you are assigned your visits for the day, the week and the month. You love supporting people in their own home and you are passionate about enabling people to do the most they can for themselves. You get that purpose and belonging are absolutely key to every human being and that these become even more important as people grow older. You see people’s vulnerability, at the same time as celebrating their strengths. You’re not afraid to help people and people have told you for as long as you remember that you are a great friend, an amazing listener and have a heart of gold.

Sound familiar? If this describes you – please read on as we have a role that will enable you to have confirmed and contracted hours, supporting people with all the usual activities of daily living including outings, cleaning, dancing and food prep to support getting out of or into bed, personal care and dressing, preparing food, and taking medication, and all that life entails in between! And the best part? You get to support the same people, in the same building every day – no travelling in between!

Role Overview

You will be part of something truly special? Willow Lodge is the first in our portfolio to operate the Household Model of Care—a fresh, relationship-led approach built around small, familiar communities of around 12 people within the home. Are you looking for a better work–life balance? Want to be part of an organisation that genuinely cares about you? If you answered yes, what are you waiting for?

As a Universal Care Companion at Willow Lodge, you’ll be at the very heart of the household. You’ll support people with all aspects of daily living, including cooking, cleaning, and personal care, helping to create a warm, safe, and homely environment.You’ll receive full training, including medication administration and food hygiene, to support you confidently in your role.We believe that when you are well, the people who live in our households are well too—so fun really matters here. We want you to sit down, share meals you’ve cooked, build meaningful relationships, and truly enjoy the time you spend with the amazing people we support.This is more than a job. It’s a place to care and to be part of something special.

Responsibilities and Duties

• To support people with intimate washing/drying, how they wish to be dressed and presented, including shaving, hair style, nails, teeth.
• Represent the Willow Lodge brand by maintaining a professional and welcoming presence for all team members, residents, and visitors.
• Attend and actively contribute to team meetings and monthly lessons learned labs.
• Perform any additional duties as assigned by the Home Manager to support the overall functioning of the household.

Skills, Qualifications and Abilities

• Strong verbal and written communication skills.
• Experience within a similar environment desirable
• You need to be flexible, patient, with a ‘can do’ caring attitude, and a real 'people person'
• Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
• Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently.

The Care Home and Company

Willow Lodge is to open in the Autumn of 2026. Our newly built 78-bed nursing and dementia specialist care home, which includes 2 dedicated respite studios in the heart of Redhill, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, Willow Lodge is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Willow Lodge.

To find out more information about EQ Care, please visit our website: www.eqcare.org

Benefits of working at EQ Care

• ½ day off for your birthday – start your celebrations early!
• Blue Light Discount Card – access exclusive savings and offers.
• 28 days of annual leave (pro rata) – enjoy a healthy work-life balance.
• Salary advance scheme (Level) – access earned pay when you need it.
• Contributory pension – helping you plan for your future.
• Dedicated Learning & Development – continuous training and career growth opportunities.
• Team member rewards – recognising and celebrating your hard work.
• Free meals on shift – enjoy a meal on us while you work.
• Free tax review service – making sure you keep more of what you earn.
• Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)

Please note: If you are not a UK resident, you will need to be able to provide a valid right to work. We cannot provide sponsorship.

** This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice