Weekend Radiology Reception & Booking Specialist

Esneft; Colchester; Hybrid; GBP 9,000 - 13,000; Part time

Job summary

ESNEFT's Radiology Department in Colchester is seeking a clerical officer for a part-time role (15 hours/week) to cover Saturdays and Sundays, 8:30 to 17:00 with a lunch break. You will support reception, clerical tasks, and appointment bookings, interacting with patients and staff with a courteous and empathetic approach.

The role requires strong organisational skills, good IT proficiency, and the ability to work under pressure while ensuring timely and accurate EPIC bookings and patient

Qualifications

• Provide reception, clerical and booking support with a courteous manner.
• Maintain accuracy under pressure and handle enquiries professionally.
• Demonstrate good IT skills and attention to detail in daily tasks.

Responsibilities

• Rotate between reception and booking appointments as rota permits.
• Greet patients and visitors and direct queries to the department.
• Book Outpatient/GP appointments in urgency order using EPIC.
• Communicate with patients and external departments by phone and in person.
• Escalate capacity concerns to expedite appointments and avoid waits.
• Identify and re-book patients who miss or cancel appointments.

Skills

Polite and empathetic telephone manner

Ability to work under pressure

Attention to detail

IT skills

Tools

EPIC

Job description

ESNEFT's Radiology Department in Colchester is seeking a clerical officer for a part-time role (15 hours/week) to cover Saturdays and Sundays, 8:30 to 17:00 with a lunch break. You will support reception, clerical tasks, and appointment bookings, interacting with patients and staff with a courteous and empathetic approach.

The role requires strong organisational skills, good IT proficiency, and the ability to work under pressure while ensuring timely and accurate EPIC bookings and patient