Clerical Officer - Radiology

Esneft; Ipswich; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

27 days annual leave (pro rata)

NHS discounts

Staff Health and Wellbeing programme

Job summary

ESNEFT is seeking a Clerical Officer to join the busy Radiology Department at Ipswich Hospital. Two posts are available: a permanent, full-time position (37.5 hours) and a fixed-term, part-time role (30 hours over four days).

The post involves reception, clerical and booking duties supporting patients and staff. You will greet patients, handle inquiries, book appointments, and manage communications with internal and external teams using EPIC.

Qualifications

• Polite and empathetic telephone manner and approachable with patients.
• Ability to work under pressure with excellent organisational skills.
• Accurate IT skills and proficiency with standard software

Responsibilities

• Rotate between reception and booking appointments to ensure cover.
• Greet patients and visitors and provide courteous service.
• Book Outpatient/GP appointments in urgency order using EPIC.
• Communicate with patients and external departments by phone and face-to-face.
• Elevate capacity concerns to the Operational Co-ordinator and expedite appointments.
• Re-book patients who missed or cancelled appointments according to policy.

Skills

Reception

Booking

IT skills

Telephone manner

Organisation

Tools

EPIC

Job description

We are looking for an enthusiastic and organised Clerical Officer to join our busy Radiology Department at Ipswich Hospital.

We have two posts available:

• Permanent, Full time 37.5 hours per week, 08:30 to 16:30 Monday to Friday, subject to change or flex upon needs of the service.
• Fixed term until 30th April 2027, part time, 30 hours to be worked over 4 days 08:30 to 16:30 between Monday and Friday, subject to change or flex upon needs of the service.

In this role you will assist in providing an efficient, high quality, reception, clerical and booking support service to our team and patients.

As you will be dealing with patients and the general public, you must have a polite and empathetic telephone manner and be approachable. You will also need to have the ability to work under pressure to strict dealings with excellent organisational skills. You will work on your own initiative with attention to detail and have confident and accurate IT skills.

You will be working as part of a team of staff who:

• To rotate between reception and booking appointments as per the clerical rota, ensuring effective cover during times of sickness, absence and annual leave.
• To greet patient and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department.
• To book Outpatient/ GP appointments in urgency order, using EPIC. Ensure letters and any preparation are sent out in a timely manner.
• To communicate with patients and external departments via the telephone and face to face, scheduling appointments and answering general queries.
• To elevate any concerns regarding capacity to the Operational Co-ordinator, and expedite appointments and procedures to avoid breaching DMO1/ Cancer wait times.
• Ensure patients that have failed to attend or have cancelled their appointments are identified and re-booked according to departmental and trust policy.

For further information about this role please contact:

Deborah Page, Operational Coordinator, [e-mail], 07384 877173

Interview date: 25th November or 26th November

Working at ESNEFT

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals.

• generous pension scheme
• unsocial hours payments (where applicable)
• 27 days annual leave on commencement (pro rata)
• access to a range of NHS discounts.
• Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Sponsorship Eligibility

To comply with UK Government regulations on sponsorship we are unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold. Full guidance on sponsorship can be found Skilled Worker visa: Overview - GOV.UK

Notes

Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.

In line with AfC Terms and Conditions new entrants to NHS will commence on the entry level of the salary

If you require any information in an alternative format or have any access needs for the application process, please contact us.