Radiology Reception & Appointment Coordinator

Esneft; Ipswich; Ibrido; GBP 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension scheme

27 days annual leave (pro rata)

NHS discounts

Staff Health and Wellbeing programme

Descrizione del lavoro

ESNEFT is seeking a Clerical Officer to join the busy Radiology Department at Ipswich Hospital. Two posts are available: a permanent, full-time position (37.5 hours) and a fixed-term, part-time role (30 hours over four days).

The post involves reception, clerical and booking duties supporting patients and staff. You will greet patients, handle inquiries, book appointments, and manage communications with internal and external teams using EPIC.

Competenze

• Polite and empathetic telephone manner and approachable with patients.
• Ability to work under pressure with excellent organisational skills.
• Accurate IT skills and proficiency with standard software

Mansioni

• Rotate between reception and booking appointments to ensure cover.
• Greet patients and visitors and provide courteous service.
• Book Outpatient/GP appointments in urgency order using EPIC.
• Communicate with patients and external departments by phone and face-to-face.
• Elevate capacity concerns to the Operational Co-ordinator and expedite appointments.
• Re-book patients who missed or cancelled appointments according to policy.

Conoscenze

Reception

Booking

IT skills

Telephone manner

Organisation

Strumenti

EPIC

Descrizione del lavoro

ESNEFT is seeking a Clerical Officer to join the busy Radiology Department at Ipswich Hospital. Two posts are available: a permanent, full-time position (37.5 hours) and a fixed-term, part-time role (30 hours over four days).

The post involves reception, clerical and booking duties supporting patients and staff. You will greet patients, handle inquiries, book appointments, and manage communications with internal and external teams using EPIC.