Weekend Radiology Reception & Booking Clerk

East Suffolk and North Essex NHS Foundation Trust; Colchester; On-site; GBP 20,000 - 26,000; Part time

Job summary

East Suffolk and North Essex NHS Foundation Trust in Colchester Hospital Radiology department is seeking a friendly Clerical Officer to provide reception, clerical and booking support to patients and the team.

This part-time role (15 hours per week) involves weekend shifts, handling enquiries, booking outpatient and GP appointments, updating records, and working with EPIC/IT systems to maintain smooth patient flow.

Qualifications

• GCSE Maths and English at grade C/4 or equivalent.
• NVQ2 in Customer Care.
• ECDL or equivalent.

Responsibilities

• Greet patients and visitors arriving at the department and provide a courteous service.
• Rotate between reception and booking appointments to ensure adequate cover.
• Book Outpatient/GP appointments in order of urgency using EPIC and send out letters.
• Communicate with patients and external departments by phone and in person to schedule appointments.
• Highlight capacity concerns to the Operational Co-ordinator to prevent delays.
• Identify and re-book patients who miss or cancel appointments according to policy.

Skills

GCSE Maths

GCSE English

NVQ2 in Customer Care

ECDL

Education

GCSE Maths/English

NVQ2 in Customer Care

ECDL

Job description

East Suffolk and North Essex NHS Foundation Trust in Colchester Hospital Radiology department is seeking a friendly Clerical Officer to provide reception, clerical and booking support to patients and the team.

This part-time role (15 hours per week) involves weekend shifts, handling enquiries, booking outpatient and GP appointments, updating records, and working with EPIC/IT systems to maintain smooth patient flow.