Clerical Officer - Radiology

East Suffolk and North Essex NHS Foundation Trust; Ipswich; On-site; GBP 21,000 - 25,000; Full time

Job summary

East Suffolk and North Essex NHS Foundation Trust in Ipswich is seeking a Clerical Officer to provide reception, clerical, and booking support in Radiology.

Two posts are available: a permanent full-time role (37.5 hours) and a fixed-term part-time role (30 hours over 4 days). You will be dealing with patients and the public, requiring a polite telephone manner and good IT skills.

Qualifications

• GCSE Grade C/4 Maths and English (or equivalent)
• NVQ2 in Customer Care
• ECDL or equivalent qualification

Responsibilities

• Rotate between reception and booking appointments as per clerical rota.
• Greet patients and visitors, providing efficient and courteous service.
• Book Outpatient/ GP appointments in urgency order using EPIC and send letters/preparations.
• Communicate with patients and external departments by telephone and in person; schedule appointments and answer queries.
• Escalate capacity concerns to the Operational Co-ordinator to avoid breaches in wait times.
• Identify and re-book patients who missed or cancelled appointments according to policy.

Skills

Reception duties

Customer service

Organisational skills

IT skills

Education

GCSE C/4 in Maths and English

NVQ2 in Customer Care

ECDL or equivalent

Tools

EPIC

Job description

East Suffolk and North Essex NHS Foundation Trust

Clerical Officer - Radiology

The closing date is 15 November 2026

We are looking for an enthusiastic and organised Clerical Officer to join our busy Radiology Department at Ipswich Hospital.

We have two posts available:

• Permanent, Full time 37.5 hours per week, 08:30 to 16:30 Monday to Friday, subject to change or flex upon needs of the service.
• Fixed term until 30th April 2027, part time, 30 hours to be worked over 4 days 08:30 to 16:30 between Monday and Friday, subject to change or flex upon needs of the service.

In this role you will assist in providing an efficient, high quality, reception, clerical and booking support service to our team and patients.

As you will be dealing with patients and the general public, you must have a polite and empathetic telephone manner and be approachable. You will also need to have the ability to work under pressure to strict dealings with excellent organisational skills. You will work on your own initiative with attention to detail and have confident and accurate IT skills.

Main duties of the job

You will be working as part of a team of staff who:

• To rotate between reception and booking appointments as per the clerical rota, ensuring effective cover during times of sickness, absence and annual leave.
• To greet patient and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department.
• To book Outpatient/ GP appointments in urgency order, using EPIC. Ensure letters and any preparation are sent out in a timely manner.
• To communicate with patients and external departments via the telephone and face to face, scheduling appointments and answering general queries.
• To elevate any concerns regarding capacity to the Operational Co-ordinator, and expedite appointments and procedures to avoid breaching DMO1/ Cancer wait times.
• Ensure patients that have failed to attend or have cancelled their appointments are identified and re-booked according to departmental and trust policy.

About us

We are one of the largest NHS organisation in the region, employing over 12,000 staff. We deliver care from two main hospitals in Colchester & Ipswich, six community hospitals, clinics and patient's homes.Our scale provides exciting opportunities for development, innovation, research, education and training.Talk to us about our range of flexible working opportunities, apprenticeships and staff benefitsEquality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of ESNEFTs core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, procedures and in its practices and to foster positive work relationships. The EDI Agenda reflects the Trust values of Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan and Staff Standards, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

Job responsibilities

Interview date: 25th November or 26th November

Working at ESNEFT

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

To comply with UK Government regulations on sponsorship we are unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold. Full guidance on sponsorship can be found Skilled Worker visa: Overview - GOV.UK

Notes

Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.

In line with AfC Terms and Conditions new entrants to NHS will commence on the entry level of the salary

If you require any information in an alternative format or have any access needs for the application process, please contact us.

Person Specification

Qualifications

• GCSE Grade C/4 standard or equivalent Maths and English
• NVQ2 in Customer Care
• ECDL or equivalent

Experience

• Previous experience in an office environment
• Proven experience working on a reception, booking appointments, waiting list targets.
• Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
• Experience of working with the general public
• Previous experience of working in NHS, Radiology or healthcare environment.
• Knowledge of RTT 18 week pathways, 28 Day Faster Diagnostics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Suffolk and North Essex NHS Foundation Trust