Patient Experience & Front Desk Specialist

Hackensack Meridian Health; West Midlands; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health seeks a Medical Office Specialist to support outpatient operations. You will manage front desk functions, assist with check-in/check-out, scheduling, and patient inquiries to ensure a smooth patient experience.

The role requires strong communication, multitasking, and computer skills, with travel to other locations as needed. A High School diploma or GED and 1+ year customer service experience are required.

Qualifications

• High School diploma, GED, or GED equivalent programs and/or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment while maintaining a professional demeanor.
• Ability to navigate competing priorities and manage time efficiently.
• Must travel to various locations and have reliable transportation.
• Proficient computer skills including Microsoft Office and/or Google Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Promotes patient satisfaction by providing excellent service and courteous interactions.
• Manages patient check-in/check-out including collecting demographics and copayments.
• Ensures referrals, paperwork, and EMR data entry are completed accurately.
• Supports scheduling, processing, and communication across channels (EMR, phone, email).
• Maintains confidentiality and prioritizes tasks to support front-end operations.
• Occasional travel to cover other locations and assist the Practice Manager.

Skills

Customer service

Communication skills

Multitasking

Time management

Computer skills

Education

High School diploma

GED

Associates Degree

Tools

EMR/EHR

Microsoft Office

Google Suite

Job description

Hackensack Meridian Health seeks a Medical Office Specialist to support outpatient operations. You will manage front desk functions, assist with check-in/check-out, scheduling, and patient inquiries to ensure a smooth patient experience.

The role requires strong communication, multitasking, and computer skills, with travel to other locations as needed. A High School diploma or GED and 1+ year customer service experience are required.