Patient Care Assistant

Shields Health; Lower Westford; On-site; GBP 36,747,000 - 62,687,000; Full time

Job summary

Shields Health Care Group is looking for a front desk associate to greet patients, collect copays and explain forms. You will assist with iPad check-in, coordinate language services, and ensure patient flow with technologists and radiologists.

Responsibilities include handling mail, preparing daily schedules, maintaining confidentiality, and entering data accurately into our systems. The role supports patient care and daily operations in a fast-paced environment.

Qualifications

• Excellent communication skills and computer proficiency required.
• High School Diploma required.
• Medical office or healthcare administration courses preferred.
• Must be CPR certified.

Responsibilities

• Greet patients, collect copays/deductible and explain consent forms.
• Assist patients with iPad check-in and troubleshoot as needed.
• Recognize when language services are needed and coordinate accordingly.
• Distribute films/CDs, while maintaining HIPAA and privacy policies.
• Collaborate with technologists and radiologists to ensure smooth patient flow.
• Process outgoing and incoming mail and deliveries.
• Prepare setup for next day’s appointments and flag issues.
• Maintain confidentiality of all patient groups.
• Verify and enter information into systems.
• Respond to scheduling emergencies and coordinate with Care team.
• Support Customer Care with machine utilization and waitlists.
• Address patient and doctor concerns accurately and professionally.
• Keep management informed of policy changes affecting operations.
• Assist in patient interviews and prep of scan rooms.
• Maintain co-pay/petty cash accuracy and daily deposits.
• Perform other related duties as required.

Skills

Communication skills

Education

High School Diploma

Medical office courses

CPR certified

Job description

Job Summary

Shields Health Care Group is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 30 + years of quality diagnostic services as a true mark of successful teamwork. Known for our advanced diagnostic imaging, we are a sought after provider – not only because of our technology but also because of our teamwork and tremendous opportunities for professional growth.

Job Summary

Shields Health Care Group is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 30 + years of quality diagnostic services as a true mark of successful teamwork. Known for our advanced diagnostic imaging, we are a sought after provider – not only because of our technology but also because of our teamwork and tremendous opportunities for professional growth.

Saturdays & Sundays 6:30am-7pm

Job Description

PRIMARY RESPONSIBILITIES

• Greet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completed.
• Assist patients with IPad check in process, ability to trouble shoot and provide feedback.
• Ability to recognize and utilize when language services are needed
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Assists In patient interview process
• Assists in preparing patient scan room
• Maintain co pay/petty cash accuracy and make daily bank deposits
• Performs other related duties as required

Educational Requirements

• High School Diploma required
• Medical office or healthcare administration courses preferred
• Must be CPR certified

Experience Requirements

• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Knowledge of anatomy, medical terminology and insurance requirements is preferred
• Ability to follow instructions with minimal supervision
• Proven ability to multi task and exceed customer expectations is required

Physical Requirements

Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Internal/External Interactions

This position requires extensive interaction with all customer groups. Candidate must be personable, upbeat, fast paced and organized.

Additional Job Description

It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of lower or equivalent classification as required or directed and work of higher classification for training and development purposes or as warranted.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants must be able to perform the essential functions of the position, with or without reasonable accommodation.

The pay range for this role is $17-$29/hour

Shields Health is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.