Outpatients Booking & Front Desk Administrator

VerseOne Group; Chelmsford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a Booking & Reception Administrator for its Outpatients team in Chelmsford. This role is the first point of contact for patients, handling telephone enquiries, greeting at reception, and coordinating appointments to ensure a smooth patient experience.

The position requires good organisational skills, accuracy, and a proactive approach. Salary is £25,760 per annum, with full-time and part-time options, and a 37.5-hour week with occasional

Qualifications

• Good understanding of EPR, e-RS and PAS.
• Understanding of the 18-week RTT legislation.
• Experience working in a customer/patient focused environment.
• NHS experience.

Responsibilities

• Welcome patients to the outpatient areas.
• Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date.
• Working in the call centre, speaking to patients about appointments, changing, moving and cancelling where required.

Skills

EPR/e-RS/PAS

RTT legislation

Customer/patient focus

NHS experience

Education

GCSEs (Maths, English)

Job description

Mid and South Essex NHS Foundation Trust is seeking a Booking & Reception Administrator for its Outpatients team in Chelmsford. This role is the first point of contact for patients, handling telephone enquiries, greeting at reception, and coordinating appointments to ensure a smooth patient experience.

The position requires good organisational skills, accuracy, and a proactive approach. Salary is £25,760 per annum, with full-time and part-time options, and a 37.5-hour week with occasional